CrownPlay Casino - Player claims that payment has been delayed.

Hi

i won 4.500 € and I made my first request a week ago but was declined with no reason because they accepted the second and they pay me today. I am waiting for the third request that I made six days ago.

And today I discovered that they blocked from the 24 hours chat.

I want to take my money and after I close my account.

Dear apapapdopoulos,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi nick

ok I will wait.

Thanks for the advice

Dear apapapdopoulos,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I was credited 1000 euros from the first withdrawals after 7 days. For 8 days now I have been waiting for three more withdrawals and they are taking me from day to day. It's a very bad casino. At the rate they are going I will get my earnings in 2 months.

good evening for 11 days I have been scammed everyday can someone deal with the scammers

Dear Apapapdopoulos,

I’m glad to hear that your withdrawal has been processed. Since the remaining withdrawals have been pending for over 14 days, could you kindly confirm if any of them have arrived? If not, we will gladly step in and assist further.

I look forward to your response.

Best regards,

Nick

Dear apapapdopoulos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.