CrownPlay Casino - Player believes that their withdrawal has been delayed.

Hi, it’s been almost 2 weeks since I try to withdrawal on Jan 3rd remaining money that I have from crownplay4 I just want my money back it’s just to slow and I’m not sure if this casino is legit. If anyone able to help me as soon as possible that be great. Contacted live support so many times no help.

Dear Dave8723,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi, it’s been 14 days now, I need money back into my account as soon as possible. Can you help?

Hi, here is the transaction ID, please help me to withdrawal money as soon as possible. I’m not sure if crown play casino is legit?

Dear Dave8723,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi the withdrawal had not been processed, I need my money as soon as possible please investigate.

Is this casino legit? Will I ever see my money again?

Thank you Dave8723 for all the information provided. I will now forward your complaint to my colleague Katka (katarina.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Dave8723, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

I will now contact CrownPlay Casino outside this complaint thread and let you know any new information once I receive it.

Hi can you close this thread for now I decide to use them for a bit longer, thanks if I need help will open another thread.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.