The player from Austria has requested withdrawal more than 3 weeks ago. It has been pending since. We closed the complaint as ‘unresolved’ because the casino failed to reply.
CrownCas Casino - Player’s withdrawal has been delayed.
Black points: 292
Amount: €1,519
CrownCas Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
4 years ago
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4 years ago
Translation
Hi there,
I paid out € 1519 at Crowncas Casino on February 14th, 2020, and I still don't have it in my account!
I received an email on February 21st, 2020, that the account has been verified and that the payment will follow - but nothing has happened since then.
Chat cannot help me, there is no reply to my emails
Please help
Thank you
Automatic translation:
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4 years ago
Dear Stephan,
Thank you once again for submitting your complaint. I’m very sorry to hear about your problem with another casino. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, please could you confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
Yes, this is the first payment, and yes I have received confirmation of the verification by email!
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4 years ago
Please forward the email to petronela.k@casino.guru. Thank you in advance.
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4 years ago
Dear Stephan,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint. Unfortunately, I haven’t received any email from you.
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4 years ago
Translation
I sent you the email today! I'm sorry, that I'm late
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4 years ago
Das hat heute der Chat gesagt :
we had a processing backlog that was made up for as much as possible - now it is exceptional and many cannot come to work. you don't get your money worried
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4 years ago
Dear Stephan,
Thank you very much for your quick reply. I contacted the casino regarding your delayed withdrawal. Hopefully, we will receive a response soon and sort this case to your satisfaction.
CrownCas Casino, thank you in advance for your reply and assistance.
