The player from Germany is having difficulties receiving his winnings and contacting casino. We closed the complaint as ‘unresolved’ because the casino failed to reply.
On 09.02.2020 payment requested until today is still pending.
documents have also been sent. At least 30 emails sent but not a single answer. Support chat is said over and over again "only technical support sent please ae mail". Yes yes how many more hope you can help me thanks
Dear Giacomo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation, but, before we do so, please could you clarify if you have completed KYC verification, or is it still in progress? I believe, we will be able to help you to receive your winnings as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Hi there,
first of all thank you for your help.
documents were sent but no response was received whether ok or not.
Thank you very much Giacomo for providing all the necessary information. I will transfer now your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Hello Giacomo,
Thank you for providing us with the information we requested. We will now try to get in touch with the casino and find more information case.
We would like to ask the CrownCas Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.
Hello
I tried it but got no answer again.
in live chat it is said again and again that they are not responsible only for technical support, I should write an email ......
write an email hahaha how many more.