The player from Germany is having difficulties receiving his winnings and contacting casino. We closed the complaint as ‘unresolved’ because the casino failed to reply.
CrownCas Casino - Player’s struggling to receive his winnings.
Black points: 33
Amount: €200
CrownCas Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.3
CrownCas Casino has a Safety Index of 2.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
4 years ago
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4 years ago
Translation
On 09.02.2020 payment requested until today is still pending.
documents have also been sent. At least 30 emails sent but not a single answer. Support chat is said over and over again "only technical support sent please ae mail". Yes yes how many more hope you can help me thanks
Automatic translation:
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4 years ago
Dear Giacomo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation, but, before we do so, please could you clarify if you have completed KYC verification, or is it still in progress? I believe, we will be able to help you to receive your winnings as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
Hi there,
first of all thank you for your help.
documents were sent but no response was received whether ok or not.
Edited
Automatic translation:
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4 years ago
Thank you very much Giacomo for providing all the necessary information. I will transfer now your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Hello Giacomo,
Thank you for providing us with the information we requested. We will now try to get in touch with the casino and find more information case.
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4 years ago
We would like to ask the CrownCas Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.
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4 years ago
Translation
Hello
I tried it but got no answer again.
in live chat it is said again and again that they are not responsible only for technical support, I should write an email ......
write an email hahaha how many more.
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Automatic translation:
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4 years ago
Dear Giacomo,
We received information from the casino that your complaint has already been resolved. Can you confirm this?
