CresusBet Casino - Player is dissatisfied with the withdrawal process.

Hi

Since 13th October, I ve asked a payment by bank transfer of 477 euros and any answer, worth no any withdrawal appears on my account history! The phone number provided on the website is fake ! I received any email... nothing! I warned CEG already cause it is absolutely amazing! If you can do something cause since AUGUST 2020 my account is verified and the received all documents (passport,bank details).

Thanks by advance cause I am waiting this money

Fabrice M***

Dear Fabrice,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

OK thanks so I will let you know but i am worry about thé crédibilité of this bookmaker and i would like to know if normaly they proceed like this and if they pay customers ?

FABRICE, thank you for your reply. I would like to emphasize that the casino has a very bad reputation (3.1/10) so we wouldn't recommend playing here.

However, we will try our best to help you if you don't receive your withdrawal. So now let's wait for a few more days and hope for the best.

FABRICE, is there anything new regarding this case? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Payment has been received by me! thanks

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.