The player struggles to withdraw his money due ongoing verification. The complaint was closed as the player stopped responding.
Cresus Casino - The player struggles to withdraw his money.
Amount: €4,115
Cresus Casino
Safety Index:HighSafety Index
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8.0
Cresus Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
04/24 I HAVE JUST EARNED €4000 ON THE CRESUS CASINO SITE AFTER SEVERAL DEPOSITS I HAVE VALIDATED MY ACCOUNT I CONTACT THE DEPARTMENT TO EXPLAIN TO THEM THAT I CANNOT MAKE MY WITHDRAWAL THEY EXPLAIN ME THAT I HAVE TO WAIT THE NEXT DAY SUPRISE ACCOUNT LOCKED FOR NO REASON AS BY CHANCE ONCE I WON A MONEY I have all the proof I only have one active account I received a message from support to provide documents no response until now
Automatic translation:
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1 year ago
Hello jeromecisco8,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cresus Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hello the documents have been checked (proof) following a sum of €4115 won on the site I contact the support for their report that I cannot make a withdrawal the next day SUPRISE account blocked while I have been 12 months am registered on the site I contacted the support to ask them about the withdrawal the support replied that I have to send documents that I have sent (proof) since no news according to several opinions on internet this site blocks players once the amount is important how can you worry about it it's pitiful for all the proof please contact me
Automatic translation:
Public
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1 year ago
Hello jeromecisco8,
It is a common practice to block the player's account until the verification is fully finished. Can you please advise if the casino did request any additional documents since your account got closed? If yes, did you forward them all the requested ones?
