CrazyWinners Casino - Player’s attempts to close her account have been overlooked.

Good morning,

I’d like to file a complaint against crazy when it’s casino. This complaint is serious on many levels.

I’ve been struggling with a gambling addiction for the past year and a half and I am trying to get out of it. It’s not as easy as it seems to me. The best way I try to get out of this addiction ( because I can’t seem to do it myself) He’s by asking the casinos to give me no option to re-open my account. And tell them I am a compulsive gambler and I want them to just follow the rules and help people like me.

With that said this one has been scariest of all. His name is James Smiths and I believe he is in charge of this casino. He has worked for other casinos and has called me many times during the past year even though I have asked for no phone calls.

he emailed me in July telling me to come to crazy winners that it’s the best casino around. I wrote him back saying please don’t bother me anymore. No phone calls no emails and I am not interested.

Last week I get a call from James and I answered it because I did not recognize his number. He talked about my gambling addiction but told me I would definitely win at his casino…So on so forth. He told me that I always get money back when I lose.

I played at his casino and then again I wanted to close the account and asked for new options to reopen and I asked for no more phone calls from James. First of all they didn’t close my account and then James called me. I did not answer the phone because now I know his number. I will to the host manager and I asked her to please I do not want phone calls from him anymore.I’m a senior citizen and I know he’s upset that I close my account but I’m worried about retribution. Please help

Dear Dianne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent a request for the self-exclusion? My email address is kristina.s@casino.guru. Did you specify in that request for how long you wish your account to be suspended and the reason why? Would you be so kind as to clarify if you still have access to your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Thank you very much Dianne for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you very much. I hope so.

Hello Dianne!

I will take care of your complaint from now on. I would like to invite CrazyWinners Casino into this complaint in order to help us resolve the issue.

Ok. Thank you so much.

We would like to ask CrazyWinners Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way and further cementing it's reputation in lower ranks on our website.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.