HomeComplaintsCrazyBet Casino - Player’s deposit has never been credited to his casino account.

CrazyBet Casino - Player’s deposit has never been credited to his casino account.

Amount: €80

CrazyBet Casino
Safety Index:Fresh casino
Submitted: 06 Apr 2021 | Case closed : 25 Apr 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Austria has deposited money into his account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

I don't understand your rating

Get paid to rate it positively.

In any case, I will no longer use your site.

Because they are fake reviews

Automatic translation:
Public
Public
3 years ago

Dear Miroslav,

Thank you very much for submitting your query. Please understand, that we are a complex independent database of online casinos. You can find more than 3,000 online casinos listed here. We try to protect the players from bad gambling establishments and recommend those good ones based on our rating, but ultimately, it’s always a player’s decision where their new account will be opened, and funds deposited.

We can’t base casino’s rating on one player’s experience. This is the first complaint that we have received for the CrazyBet Casino. If you’re interested in the process of how we review online casinos I could recommend checking our article https://casino.guru/our-casino-reviews.

Is there any specific issue that you’re experiencing in this casino and that we could try to help you with?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Public
Public
3 years ago
Translation

Hello


The deposited money is not on the account although it has been deducted from the bank

Automatic translation:
Public
Public
3 years ago
Translation

Ah yes

The money is still not there

Although there is a payment confirmation.

If you want to help other players then put it down that they don't have to fight for my deposited money like me

Automatic translation:
Public
Public
3 years ago

I understand now.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise which payment method you have opted for and if you contacted your payment provider/bank already? If there’s any relevant communication, please forward it along with a payment receipt to petronela.k@casino.guru. As I mentioned earlier, if a deposit hasn’t been credited to your account, the casino has its hands tied as only the sender can track the transaction, not a receiver. 

Looking forward to hearing from you.

Public
Public
3 years ago
Translation

Response from support

You see the money can't post it.

It is customary to wait 3 days, they say.

Never again


Automatic translation:
Public
Public
3 years ago

Hello Miroslav,

I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Public
Public
3 years ago

Dear Miroslav,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

Public
Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news