Crazy Star Casino - Player’s deposit has never been credited to his casino account.

I made a deposit of €40 which was deducted from my account.

The deposit showed as refused on crazystar but had been confirmed it was successful from my bank.

I spoke to a number of people on their live chat and was asked to send in proof of transaction which I did.

After 4 days still nothing so contacted again and was asked to be patient.

Day 5 spoke to live chat for an update and was told I now need to send in a bank statement for that day (this had already been done as that was the inly transaction that day).

Was this time asked to send it to payments@cazystar.com not convinced anything will happen and will be surprised if anyone actually checks the email.

Soo bad. Customer service is terrible and was asked to email just so they don't have to talk to me.

Dear Lee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise which payment method you have opted for and if you have contacted your payment provider/bank already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Lee,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

It was deposited with visa. They have been notified and raising it as a dispute

Hello Lee,

If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru. Thank you in advance.

Dear Lee,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.