HomeComplaintsCrazy Luck Casino - The player's withdrawal is delayed.

Crazy Luck Casino - The player's withdrawal is delayed.

Amount: $881

Crazy Luck Casino
Safety Index:Very low
Submitted: 13 Jun 2022 | Case closed : 29 Jun 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's withdrawal is delayed for over 2 months. The complaint was rejected as the player stopped responding.

Public
Public
2 years ago

Won 880 on a match bonus. Completed the playthrough and submitted appropriate documents on 04/10/2022. It’s been over 2 months and I get the same song and dance "it’s an issue with our third party processors" and "just give it a few more days." Is there a way we can contact rtg games to get them shut down? How are they still allowed to steal and fraud people?

Public
Public
2 years ago

Hello Mbellantone,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Crazy Luck Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you request for the withdrawal and when did you begin the verification process? Did you receive any confirmation that your account is verified? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Public
Public
2 years ago

Dear Mbellantone,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

Public
Public
2 years ago

The complaint will be now rejected for the above mentioned reason.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news