Crazy Luck Casino - Player's withdrawal has been delayed

My withdrawal is approved but not paid out. They promised it would be but now Im being ghosted. They will not respond to my request for update.

Dear carolrampino, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

Hi Kristina, it was the middle of November. They took it off my account looks like in January. It says 1 pending but 0.00. I have made successful withdrawals from this sight in the past. Niw they won't even respond to my chats or emails.

Thank you for your reply, carolrampino. Could you please advise when exactly you made the last successful withdrawal? How many days did it take to be processed? Did you use the same withdrawal method in the past?

If possible, please post a screenshot of your withdrawal history here in this thread.

Dear carolrampino,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes it's delayed but will it ever be paid ?

I also jave one pending with Planet 7 Casino for 300.00 sonce November that they will not respond either. Thanks.

I am sure you are aware that I cannot predict the future, but I am trying to help. Please provide all the requested information so that we can proceed with this complaint.

Additionally, if you are experiencing problems with another casino, please submit a separate complaint. We cannot contact two different casinos and ask them to work on two problems in one complaint thread. Thank you for your understanding.

Dear carolrampino,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I'm confused, what am I responding to ? I just keep seeing the withdrawal is delayed. Do I need to do anything ?

Please read this entire thread again. You have not responded to the questions I asked you three weeks ago. Additionally, I suggested that you file a separate complaint if you encounter issues with another casino, which as far as I know, you have not done yet. Please note that if you fail to cooperate, I will be forced to close this complaint.

Their website is shut down. I can not get on to get any information.

Alright, it seems that we are getting nowhere here. You don't need access to the website to answer my questions. I have been trying to gather the necessary information from you for weeks, but I wasn't successful.

As I explained previously, without your cooperation we are not able to proceed with this complaint, therefore, I am forced to close it. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.