Crazy Fox Casino - Player’s deposit has never been credited to their account.

I deposited money but in my account under history it states my deposit is "discarded". But the amount has been taken from my bank account.

to make things worse i started chatting with the live chat, but they have no clue what to do and start about cashback bonus while i never opt-in for a bonus and just wanted to deposit.

seems to me they just steal money. Never going to play on this casino again. For me it’s the worst casino around.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you specify which payment method you have used for deposing funds into your account? Could you forward me a receipt of the transaction please? My email address is petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Hi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.