Crazy Fox Casino - Player’ s cashback bonus has been deprived.

hello they dont give my cashback they say that i am a bonus abuser i only play at this casino and do nothing wrong and they dont say me that befour i deposit i ask in live chat because i dont ger it than they say me that

Dear Atti,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for taking away your privilege receiving further bonuses. I have checked terms and conditions, and this is what I found https://www.crazyfox.com/terms-and-conditions:

"The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:

use of stolen cards;

chargebacks;

creating more than one account in order to get advantage from casino promotions;

providing incorrect registration data;

any other actions which may damage the Casino"

I’m not claiming that you’ve abused your privilege in the past, only suggesting that it might be a possible reason. Could you please forward all the relevant communication between you and the casino to petronela.k@casino.guru? Have you been informed about the situation ahead of time or when you’ve requested cashback only? Additionally, please advise if you account is still accessible, or it has been blocked. Thank you in advance for your reply.

Best regards,

Petronela

Dear Atti,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello 🙂

no i do nothing of them my account was already verified and i make a lot of withdraws befoure i was not informed before and my accoint is accessible

Thank you very much for your reply and for forwarding relevant screenshots. Could you please advise how would you like to proceed with your account? It has been closed but lately, reopened again. Do you wish to close it or the current condition is satisfactory?

With regard to your bonus privilege being revoked, unfortunately, we’re not in position to help you as this right can be taken away at any time.

no i want to close it beacuse i was angry and than i reopned it for the screenshots 🙂

Thank you very much Atti for your reply. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

thanks a lot 🙂

Hello Atti,

I am very sorry to hear about your issue. I will do my best to help you.

Crazy Fox Casino, could you please shed some light on this case? Thank you very much in advance for your reply.

We would like to ask the Crazy Fox Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

okay thanks for your help 🙂

I am reopening this complaint since we received new email contact and we will wait for the casino's reply.

Hello, atti38 and Casino Guru Team

My name is Truman. I am a representative of Crazy Fox Casino.

We want to shed light on the situation of why we have disabled the ability to receive cashback (any bonuses) for you in our casino. When making a decision, we were guided by the rule from our official website, namely: "The Casino has zero tolerance to advantage play. Any player who will try to gain an advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses ... ." (https://www.crazyfox.com/terms-and-conditions). We also took into account the following points.

Firstly, you have contacted us with a message that you are collecting bonuses in games, which is considered as bonus abusing behavior and causes suspicions.

Secondly, after your message, we decided to check it on other casinos with the help of the security department. And here's what we managed to find out. On all casinos, you often used bonuses and your bonus rates are higher than the allowable one.

Having summed up all the details, we consider our decision to be fair and correct.

Thank you for the understanding!

Best regards,

Crazy Fox Casino Team

1. I ask every casino if t is a bonus hunt allowed and your casino say yes it is allowed than its allowed
2. youre casinos send me every day bonuses when you dont want me to deposit with bonuses why you send me everday a 50/60/70/80/100% bonuses than dont send me bonus codes i only get today more than 3 bonus codes that not my fault
3. i can understand that you dont give me cashback but you have to say me that before i lose money

hello 🙂 i send a screenshot to this email petronela.k@casino.guru that they say that bonushunt is allowed 🙂

Dear atti38 and Zuzana R,

We have considered in detail this case and investigated gaming activity of the player atti38. Unfortunately, we cannot allow this player to use bonuses of Crazy Fox Casino such us daily cashback. The player purposefully claimed bonuses in different casinos for his benefit. As we mentioned before we were guided by the following rule: "The Casino has zero tolerance to advantage play. Any player who will try to gain an advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses ..." 

Let us know if you have other questions, please.

Kindest regards,

Crazy Fox Casino team

Dear Atti,

Unfortunately, the casino has the right not to give the bonus to all players. Their reason seems reasonable for us. You were able to win with your deposited amount and I am afraid we will be forced to closed this complaint as unjustified.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.