The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Craze Play Casino - Player’s withdrawal has been delayed.
Amount: €2,500
Craze Play Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good morning
I have 2 withdrawals in process. Once 1500, - and once 1000, -. In customer service it is said that it takes 48 hours to process, but these 48 hours have already expired and I am still waiting. I have the feeling they are waiting so long for the players to cancel the money to continue playing. I ask you to check this out more closely. It's totally annoying. I pay so much there and have to wait forever ...... that is not right. Have heard of this problem several times. In other casinos, the processing of a withdrawal is usually completed within 2 hours, but not in said casino ...
Automatic translation:
Public
Public
2 years ago
Dear Sandyt83,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
When exactly have you requested these withdrawals? Have you made any successful withdrawals before?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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