Home Complaints Craze Play Casino - Player’s withdrawal has been delayed.

Craze Play Casino - Player’s withdrawal has been delayed.

Amount: €2,500

Craze Play Casino
Good reputation
Submitted: 14 Jan 2022 | Case closed : 28 Jan 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

22 hours ago

The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.

Public
2 weeks ago
Translation

Good morning

I have 2 withdrawals in process. Once 1500, - and once 1000, -. In customer service it is said that it takes 48 hours to process, but these 48 hours have already expired and I am still waiting. I have the feeling they are waiting so long for the players to cancel the money to continue playing. I ask you to check this out more closely. It's totally annoying. I pay so much there and have to wait forever ...... that is not right. Have heard of this problem several times. In other casinos, the processing of a withdrawal is usually completed within 2 hours, but not in said casino ...

Automatic translation:
Public
2 weeks ago

Dear Sandyt83,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

When exactly have you requested these withdrawals? Have you made any successful withdrawals before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Public
1 week ago

Dear Sandyt83,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
22 hours ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.