Dear ebergs344,
After gathering all the necessary information and details, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - multiple accounts and bonus abuse. We would have dug deeper if there was a chance it was unintentional, however, considering altered personal details in at least one other duplicate account, it is definitely not the case here. Under such circumstances, it means you provided us with incomplete/misleading information from the beginning while were fully aware of a breach you committed.
The casino acted in accordance with its terms and conditions, which you accepted upon registration(s).
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by.
Thank you very much, Craze Play Casino Team, for providing information and for your cooperation.
Best regards,
Branislav, Casino.Guru
Dear ebergs344,
After gathering all the necessary information and details, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - multiple accounts and bonus abuse. We would have dug deeper if there was a chance it was unintentional, however, considering altered personal details in at least one other duplicate account, it is definitely not the case here. Under such circumstances, it means you provided us with incomplete/misleading information from the beginning while were fully aware of a breach you committed.
The casino acted in accordance with its terms and conditions, which you accepted upon registration(s).
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by.
Thank you very much, Craze Play Casino Team, for providing information and for your cooperation.
Best regards,
Branislav, Casino.Guru