The player from Colombia had experienced difficulties accessing the Crashino Casino website, which prevented him from contacting the casino. We had suggested he try contacting the casino via email. The player later reported that the issue had been resolved, stating the casino had been updating its platform. We then marked the complaint as 'resolved' in our system.
Crashino Casino - Player's access to casino website blocked.
Amount: $166
Crashino Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.7
Crashino Casino has a Safety Index of 4.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Having issues accessing the website, I can't in any way contact the casino. Please do me the favor and reach out to me through this medium.
I've tried to log in on various devices, but it appears to be blocked.
Automatic translation:
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1 year ago
Dear juan123321,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Crashino Casino.
I checked the website today, and it works for me.
- Have you tried contacting support@crashino.com ?
- Is there anything else we might assist you with?
Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Dear juan123321,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
It already worked for me, the casino was updating the platform, it's already 10 points for me
Automatic translation:
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1 year ago
Dear juan123321,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
