HomeComplaintsCrashino Casino - Player's access to casino website blocked.

Crashino Casino - Player's access to casino website blocked.

Amount: $166

Crashino Casino
Safety Index:High
Submitted: 07 Sep 2023 | Resolved : 18 Sep 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

7 months ago

The player from Colombia had experienced difficulties accessing the Crashino Casino website, which prevented him from contacting the casino. We had suggested he try contacting the casino via email. The player later reported that the issue had been resolved, stating the casino had been updating its platform. We then marked the complaint as 'resolved' in our system.

Public
Public
7 months ago
Translation

Having issues accessing the website, I can't in any way contact the casino. Please do me the favor and reach out to me through this medium.

I've tried to log in on various devices, but it appears to be blocked.


Automatic translation:
Public
Public
7 months ago

Dear juan123321,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Crashino Casino.

I checked the website today, and it works for me.

  • Have you tried contacting support@crashino.com ?
  • Is there anything else we might assist you with?

Thank you very much in advance for your reply.

Best regards,

Tomas


Public
Public
7 months ago

Dear juan123321,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
7 months ago
Translation

It already worked for me, the casino was updating the platform, it's already 10 points for me

Automatic translation:
Public
Public
7 months ago

Dear juan123321,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news