Cosmo Casino - The player struggles to withdraw his balance.

Can not change my prefered withdrawal bank !

There Helpdesk/chat is allready 3 days down, and there mail adress dont answer my mails.

Hello Johannus,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cosmo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? What is the issue with your current withdrawal method? What do you mean that you can't change your preferred method - is there a technical error or it is unable to use a different one? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick thank you for contact me,

Just this morning i received a Email from this casino that they changed my payout preference so the matter looks likes solved.

But to answer your questions my account is allready years ago verified exactly when i do not know.

To withdraw your winnings you can choose between different payments methods that you also use to deposit.

1: Credit Card or 2: your banktransfer. Because this casino can not pay your winnings back by credit card ( due a technical issue) you need to choose "Banktransfer" but the problem was that there system won't allow you to change to this method !

Hello Johannus,

Thank you for the great news. So do you wish to close the complaint or are you expecting a payout which you would like to wait out?

Dear Johannus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.