HomeComplaintsCosmo Casino - The player struggles to close his account.

Cosmo Casino - The player struggles to close his account.

Amount: ??

Cosmo Casino
Safety Index:Below average
Submitted: 28 Jan 2023 | Case closed : 22 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player struggles to close his account for unknown reason. The complaint was closed as the player stopped responding.

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1 year ago
Translation

I've tried several times. My casino account. To be deleted at Cosmo Casino, unfortunately without success. It is always only deactivated, but never properly deleted

Automatic translation:
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1 year ago

Dear marcbeutel,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Cosmo Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Why are you trying to close your account? Do you have any gambling issues or addiction? I will be waiting for your reply patiently.

Best regards,

Nick

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1 year ago
Translation

Hello, thank you for your quick reply. Yes, I notice myself that unfortunately I have fallen into a bit of a gambling addiction and I think to myself, as long as you still notice it yourself. Now the best thing is to delete the account completely so that it doesn't degenerate any further

Automatic translation:
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1 year ago

Dear marcbeutel,

When and how exactly did you request the casino to close your account? Can you forward the exact same request to nikolas.b@casino.guru?

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1 year ago
Translation

I requested again today that my account be closed. I would also like my data to be deleted

Automatic translation:
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1 year ago

Dear marcbeutel,

When and how exactly did you request the casino to close your account as we did not receive anything from you so far? Please forward the exact same request to nikolas.b@casino.guru?

Edited by a Casino Guru admin
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1 year ago

Dear marcbeutel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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