The player struggles to close his account for unknown reason. The complaint was closed as the player stopped responding.
Cosmo Casino - The player struggles to close his account.
Amount: ??
Cosmo Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
Cosmo Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I've tried several times. My casino account. To be deleted at Cosmo Casino, unfortunately without success. It is always only deactivated, but never properly deleted
Automatic translation:
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1 year ago
Dear marcbeutel,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Cosmo Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Why are you trying to close your account? Do you have any gambling issues or addiction? I will be waiting for your reply patiently.
Best regards,
Nick
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1 year ago
Translation
Hello, thank you for your quick reply. Yes, I notice myself that unfortunately I have fallen into a bit of a gambling addiction and I think to myself, as long as you still notice it yourself. Now the best thing is to delete the account completely so that it doesn't degenerate any further
Automatic translation:
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1 year ago
Dear marcbeutel,
When and how exactly did you request the casino to close your account? Can you forward the exact same request to nikolas.b@casino.guru?
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1 year ago
Translation
I requested again today that my account be closed. I would also like my data to be deleted
Automatic translation:
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1 year ago
Dear marcbeutel,
When and how exactly did you request the casino to close your account as we did not receive anything from you so far? Please forward the exact same request to nikolas.b@casino.guru?
