CosmicSlot Casino - The player struggles to withdraw his balance.

I played at comicslot casino today and won 300 euros. Now when I try to withdraw money then ask for a selfie so that the casino shows in the background a picture of the bank account and whatever

Change. I have sent all of these, but there will still be a message to send these. How can it be possible to require almost impossible pictures to take so that someone can find out more about them. One would have to go to some photo shop to take a picture like that. There will be a point more cost when what the profit is. The casino is still advertised to play without registration and winnings in 5 minutes to the account🤣

Hello jpmteixeira7,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise which documents have been already verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Only the phone number is confirmed. Now when I try to send an email there then the email doesn’t get through even though I have the correct address. And I was playing for real money I didn’t accept the bonus.

Could you please advise how long is the verification ongoing and when was the last time you provided a document to them? Is it still within the 14 days time frame?

It's not been until 6 days, but it seems that no certificate or photo is valid for this casino.

Hello jpmteixeira7,

If it's been less than the recommended time, be sure to wait a little more. Please let us know once the 14 days have passed.

Regards,

Nick

Dear Vescu75,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.