The player from Austria had an unpaid withdrawal request of 1500 Euros and an additional 900 Euros balance. Her account had been closed without any explanation. Despite our attempts to communicate and gather more information, the player did not respond to our messages and questions. Therefore, we were unable to investigate further and had to reject the complaint.
CosmicSlot Casino - Player's account has been blocked.
Amount: €2,400
CosmicSlot Casino
Safety Index:HighSafety Index
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8.5
CosmicSlot Casino has a Safety Index of 8.5, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
10 months ago
Translation
Hello
I have an outstanding payment of 1500 Euros from this casino and there was still 900 Euros in my account. They have locked my account and not paid the money without any reason or explanation.
Automatic translation:
Public
Public
10 months ago
Dear Lexy0904,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- Have you made any successful withdrawals before?
- When exactly did you notice that you don't have access to your casino account?
Thank you in advance for your reply.
Best regards,
Kristina
