Coral Casino - Player's withdrawal sent to a closed account.

I requested a withdrawal of 99 pounds and in line with the closed loop system 27 was sent to my revolut account and the rest to my Monzo account which I have closed previously. I requested that they instead send it to my revolut account due to Monzo being closed and stressed that it should not first be revered onto my coral account (I didn’t want to gamble it away). They DID reverse it onto coral account and I did lose it. I feel that’s unfair and against GC UK regulations.

Hello akiteit4,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Coral Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Was this your first withdrawal request in the casino? When was the last time you spoke to the casino and what was it about?

Please note that if the casino sent back the money to your account and you lost it, they are not responsible for that money as it was your decision whether you request for withdrawal again or play with it.

Looking forward to your answer.

Regards,

Nick

Dear akiteit4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.