HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All44971Opened928Not solved5620Solved12694Rejected25729
Active filters: Casino:
Clear all filters
Unresolved Our verdict

Uncertain case, passive regulator

Black points: 2334
Disputed amount: €23,000

Blazzio Casino - Player's winnings withheld by the casino.

Blazzio Casino
Safety Index:Very low Submitted: 16 Apr 2024
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 908
Disputed amount: £7,000

GoldenLion.bet Casino - Self-excluded player encounters withdrawal issues.

GoldenLion.bet Casino
Safety Index:Very low Submitted: 15 Apr 2024
Unresolved Our verdict

No reaction, passive regulator

Black points: 100
Disputed amount: 1,000 INR

BetShah Casino - Player cannot access account or contact customer service.

BetShah Casino
Safety Index:Very low Submitted: 15 Apr 2024
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 120
Disputed amount: £1,043

BigWins Casino - Player's communication with the casino is not effective.

BigWins Casino
Safety Index:Very low Submitted: 14 Apr 2024
Unresolved Our verdict

No reaction, good regulator

Black points: 114
Disputed amount: 10,000 ₴

Cosmolot Casino - Player's winnings have been confiscated due to alleged rule violation.

Cosmolot Casino
Safety Index:Above average Submitted: 14 Apr 2024
Unresolved Our verdict

Failed self-exclusion

Black points: 25
Disputed amount: €47

Winscore Casino - Player's self-exclusion request not fully processed.

Winscore Casino
Safety Index:Below average Submitted: 14 Apr 2024
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 111
Disputed amount: £350

Golden Genie Casino - Player can't withdraw their winnings.

Golden Genie Casino
Safety Index:Very low Submitted: 14 Apr 2024
Unresolved Our verdict

Uncertain case, passive regulator

Black points: 2819
Disputed amount: €30,000

Tornadobet Casino - Player struggles with self-exclusion request.

Tornadobet Casino
Safety Index:Very low Submitted: 13 Apr 2024
Unresolved Our verdict

No reaction, passive regulator

Black points: 56
Disputed amount: 11,000 руб

Sykaaa Casino - Player’s winnings reduced after activating an inactive bonus.

Sykaaa Casino
Safety Index:Low Submitted: 13 Apr 2024
Unresolved Our verdict

No reaction policy, good regulator

Black points: 212
Disputed amount: €2,000

Locowin Casino - Player's account closed and winnings confiscated.

Locowin Casino
Safety Index:Above average Submitted: 12 Apr 2024
Show more complaints (+10)
Showing 811 - 820 of 5,620 complaints
1...81 82 83...562
Go to pageof 562 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news