HomeComplaintsWager Tales Casino - Player's deposit is delayed.

Wager Tales Casino - Player's deposit is delayed.

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Waiting for Casino Guru to reply

6d 22h 55m 10s

Wager Tales Casino
Safety Index:Very low

Case summary

The player from Austria is experiencing issues with depositing money to the casino, as her payment has been pending for over a month.

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3 hours ago
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No payment, I've been waiting for over a month.

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1 hour ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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1 hour ago

Dear Nine1993,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

  • Have you made any successful withdrawals from your account previously?
  • Can you confirm that your KYC verification was completed?
  • Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina


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1 hour ago
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Is everything verified?

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Casino Guru is examining the case

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