The player from the United Kingdom finds his account blocked for being a duplicate, despite never having a second account with the casino. He has a withdrawal pending of 1800€.
Account blocked as duplicated with 1800€ on withdrawal. Never had second account with this casino. Basically looks like one big scam. Fkn wankers
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Dear Greg81,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your account and withdrawal, and I understand your concern. However, I’d like to emphasize that we’ve received many complaints about delayed withdrawals from this specific gambling establishment. Despite numerous cases submitted, the casino has decided to adopt a No Reaction Policy approach in response to all our attempts to negotiate any issues.
I can only imagine how frustrating it must be to be accused of using multiple accounts and wait for your money without any feedback on when you’ll receive it, and I genuinely hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to petra.h@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards
Petra
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