Rollbit Casino - Player's withdrawal is delayed.

On January 10 I was trying to withdraw funds. While I am verified and have previously made a withdraw, they have now locked that access. I went to chat and they keep asking me what other accounts I have with rollbit. My full name is clearly my username for the casino, and this is my only one with them. It's not like this is a new account, I used to use their casino back in 2024 for a bit and decided to use them again in December 2025.

They have not responded to my emails the past few months so I went to chat again today April 9 and they asked me questions as to why I placed those bets and again what other accounts I have with Rollbit. THey said they would review and then said I was not truthful in my answers which doesn't make sense at all. They clearly don't want to let me withdraw my winnings by making these bogus excuses that I am have another account with them. Looking at reviews today, this seems to be a common occurence with them.

I have attached my correspondences with them via e-mail and today's live chat.

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Dear jessewong604,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you are experiencing with your withdrawal being blocked and the accusations from the casino.

Thank you also for providing both the live chat and email communication. From what I can see, the casino is repeatedly asking you to declare any potentially linked accounts and has referenced AML (anti-money laundering) concerns as the reason for restricting your withdrawals . I understand how frustrating it must be, especially after several months without a clear resolution.

To better understand your situation and assess whether the casino’s actions are justified, could you please clarify the following:

• Have you ever used any shared internet connection (e.g., public WiFi, workplace, VPN, or mobile data switching) while accessing your account?
• Do you know anyone (friends, family, colleagues) who may have also used Rollbit from the same device or network?
• Have you ever used any third-party tools, betting software, or automation while placing bets?
• Can you confirm whether you completed full KYC verification (including video verification if requested)?

Additionally, if you receive any further updates from the casino or have more detailed communication (especially from their compliance or legal team), please feel free to forward it to petronela.k@casino.guru.

At this stage, it is important for us to clearly understand whether there could be any technical or indirect link (IP, device, behavior patterns) that triggered their internal systems, as these cases often rely on such data.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela