HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All45,981Opened992Not solved5,730Solved12,962Rejected26,297
Active filters: Casino:
Clear all filters
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 15
Disputed amount: £30

Stay Lucky Casino - Player has requested self-exclusion four months ago, but it wasn’t accepted.

Stay Lucky Casino
Safety Index:Very low Submitted: 26 Mar 2020
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 104
Disputed amount: €2,000

Vegas Rush Casino - Player’s struggling to withdraw her winnings from No Deposit bonus.

Vegas Rush Casino
Safety Index:Low Submitted: 26 Mar 2020
Unresolved Our verdict

No reaction, passive regulator

Black points: 253
Disputed amount: €3,500

Paris VIP Casino - Player’s account has been disabled without further explanation.

Paris VIP Casino
Safety Index:Below average Submitted: 24 Mar 2020
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 171
Disputed amount: $4,500

Silveredge Casino - Player’s winnings from bonus play haven’t been approved.

Silveredge Casino
Safety Index:Low Submitted: 24 Mar 2020
Unresolved Our verdict

Unreasonable excuse

Black points: 2,799
Disputed amount: $3,500

BitcoinBet Casino - Player’s withdrawal has been delayed.

BitcoinBet Casino
Safety Index:Low Submitted: 24 Mar 2020
Unresolved Our verdict

No reaction, passive regulator

Black points: 171
Disputed amount: €2,000

Casino Napoli - Player’s winnings have been capped.

Casino Napoli
Safety Index:Very low Submitted: 24 Mar 2020
Unresolved Our verdict

Justified complaint

Black points: 2,977
Disputed amount: A$25,000

Wager Beat Casino - Player’s winnings from No Deposit bonus have been cancelled.

Wager Beat Casino
Safety Index:Low Submitted: 22 Mar 2020
Unresolved Our verdict

No reaction, passive regulator

Black points: 499
Disputed amount: €921

1ACasino - Player’s struggling to complete KYC verification.

1ACasino
Safety Index:Very low Submitted: 22 Mar 2020
Unresolved Our verdict

No reaction, passive regulator

Black points: 39
Disputed amount: €34

TigerGaming Casino - Player’s account has been closed due to uncomplete KYC verification.

TigerGaming Casino
Safety Index:Low Submitted: 22 Mar 2020
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 33
Disputed amount: €200

CrownCas Casino - Player’s struggling to receive his winnings.

CrownCas Casino
Safety Index:Very low Submitted: 22 Mar 2020
Show more complaints (+10)
Showing 5,591 - 5,600 of 5,730 complaints
1...559 560 561...573
Go to pageof 573 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news