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All45,881Opened975Not solved5,715Solved12,944Rejected26,247
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Unresolved Our verdict

Justified complaint

Black points: 1,766
Disputed amount: €2,600

Jellybean Casino - Player’s winnings have been voided.

Jellybean Casino
Safety Index:Very low Submitted: 06 Mar 2020
Unresolved Our verdict

No reaction, passive regulator

Black points: 150
Disputed amount: €600

Frank Casino - Player’s experiencing difficulties to complete KYC verification.

Frank Casino
Safety Index:Below average Submitted: 04 Mar 2020
Unresolved Our verdict

No reaction policy, good regulator

Black points: 9
Disputed amount: €80

StarVegas Casino IT - Player’s struggling to withdraw her winnings.

StarVegas Casino IT
Safety Index:High Submitted: 03 Mar 2020
Unresolved Our verdict

Uncertain case, passive regulator

Black points: 30
Disputed amount: Ł20

COIN365Bet Casino - Player’s deposit has vanished.

COIN365Bet Casino
Safety Index:Below average Submitted: 03 Mar 2020
Unresolved Our verdict

Delayed payment, status unknown

Black points: 100
Disputed amount: $420

Jester Jackpots Casino - Player’s withdrawal has been delayed.

Jester Jackpots Casino
Safety Index:Above average Submitted: 02 Mar 2020
Unresolved Our verdict

Justified complaint

Black points: 119
Disputed amount: €250

Win MaChance Casino - Player’s withdrawal through Bitcoin e-wallet has been delayed due to technical issues.

Win MaChance Casino
Safety Index:Very low Submitted: 01 Mar 2020
Unresolved Our verdict

No reaction policy, good regulator

Black points: 32
Disputed amount: £420

MONOPOLY Casino - Player’s account was closed after being discovered that he has self-excluded himself from sister casino.

MONOPOLY Casino
Safety Index:Very high Submitted: 28 Feb 2020
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 173
Disputed amount: €2,000

Casino Venetian - Player’s having difficulties withdrawing her winnings.

Casino Venetian
Safety Index:Very low Submitted: 28 Feb 2020
Unresolved Our verdict

Justified complaint

Black points: 655
Disputed amount: €1,500

Euromoon Casino - Player’s winnings have been cancelled due to irregular play.

Euromoon Casino
Safety Index:Very low Submitted: 26 Feb 2020
Unresolved Our verdict

Justified complaint

Black points: 261
Disputed amount: €600.12

Casino SuperWins - Player’s winnings from real money play have been cancelled.

Casino SuperWins
Safety Index:Low Submitted: 25 Feb 2020
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