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All43,169Opened856Unresolved5,771Resolved13,716Rejected22,826
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Our verdict Failed self-exclusion

Casino Venetian - Player’s requests for self-exclusion have been overlooked.

Unresolved Submitted: 14 Jul 2020
Black points: 39
Disputed amount: £117.51
Safety Index 4.8 Low
Our verdict No reaction policy

Four Crowns Casino - Player’s account has been blocked and deposit refunded. Unfortunately, it has been pending for a week.

Unresolved Submitted: 12 Jul 2020
Disputed amount: £30
Safety Index 0.0 Very low
Our verdict No reaction policy

House Of Pokies Casino - Player lost all the funds after unwanted bonus has been activated in his account.

Unresolved Submitted: 11 Jul 2020
Black points: 9
Disputed amount: A$500
Safety Index 2.9 Very low
Our verdict No reaction

WPokies Casino - Player has experienced technical glitch.

Unresolved Submitted: 05 Jul 2020
Black points: 390
Disputed amount: A$1,385
Safety Index 1.0 Very low
Our verdict Uncertain case

Casino765 - Player couldn’t complete bonus wagering.

Unresolved Submitted: 03 Jul 2020
Black points: 25
Disputed amount: €70
Safety Index 6.4 Below average
Our verdict No reaction policy

Casino Venetian - Player’s winnings weren’t credited.

Unresolved Submitted: 03 Jul 2020
Black points: 20
Disputed amount: €35
Safety Index 4.8 Low
Our verdict Justified complaint

BetAdonis Casino - Player is unable to withdraw his funds.

Unresolved Submitted: 02 Jul 2020
Black points: 78
Disputed amount: €350
Safety Index 6.4 Below average
Our verdict No reaction

Joka Room Casino - Player’s complaining about a technical glitch.

Unresolved Submitted: 02 Jul 2020
Black points: 386
Disputed amount: A$1,000
Safety Index 2.3 Very low
Our verdict No reaction

UranBet Casino - Player’s having difficulties withdrawing his winnings.

Unresolved Submitted: 29 Jun 2020
Black points: 120
Disputed amount: $130
Safety Index 3.5 Low
Our verdict No reaction policy

Four Crowns Casino - Player’s account has been closed.

Unresolved Submitted: 25 Jun 2020
Disputed amount: €600
Safety Index 0.0 Very low
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