HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All44326Opened917Not solved5555Solved12512Rejected25342
Active filters: Casino:
Clear all filters
Unresolved Our verdict

Justified complaint

Black points: 1766
Disputed amount: €2,600

Jellybean Casino - Player’s winnings have been voided.

Jellybean Casino
Safety Index:Very low Submitted: 06 Mar 2020
Unresolved Our verdict

No reaction, passive regulator

Black points: 150
Disputed amount: €600

Frank Casino - Player’s experiencing difficulties to complete KYC verification.

Frank Casino
Safety Index:Below average Submitted: 04 Mar 2020
Unresolved Our verdict

No reaction policy, good regulator

Black points: 9
Disputed amount: €80

StarVegas Casino IT - Player’s struggling to withdraw her winnings.

StarVegas Casino IT
Safety Index:High Submitted: 03 Mar 2020
Unresolved Our verdict

Uncertain case, passive regulator

Black points: 30
Disputed amount: Ł20

COIN365Bet Casino - Player’s deposit has vanished.

COIN365Bet Casino
Safety Index:Below average Submitted: 03 Mar 2020
Unresolved Our verdict

Delayed payment, status unknown

Black points: 100
Disputed amount: $420

Jester Jackpots Casino - Player’s withdrawal has been delayed.

Jester Jackpots Casino
Safety Index:Above average Submitted: 02 Mar 2020
Unresolved Our verdict

Justified complaint

Black points: 119
Disputed amount: €250

Win MaChance Casino - Player’s withdrawal through Bitcoin e-wallet has been delayed due to technical issues.

Win MaChance Casino
Safety Index:Very low Submitted: 01 Mar 2020
Unresolved Our verdict

No reaction policy, good regulator

Black points: 32
Disputed amount: £420

MONOPOLY Casino - Player’s account was closed after being discovered that he has self-excluded himself from sister casino.

MONOPOLY Casino
Safety Index:Very high Submitted: 28 Feb 2020
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 173
Disputed amount: €2,000

Casino Venetian - Player’s having difficulties withdrawing her winnings.

Casino Venetian
Safety Index:Very low Submitted: 28 Feb 2020
Unresolved Our verdict

Justified complaint

Black points: 983
Disputed amount: €1,500

Euromoon Casino - Player’s winnings have been cancelled due to irregular play.

Euromoon Casino
Safety Index:Very low Submitted: 26 Feb 2020
Unresolved Our verdict

Justified complaint

Black points: 391
Disputed amount: €600.12

Casino SuperWins - Player’s winnings from real money play have been cancelled.

Casino SuperWins
Safety Index:Low Submitted: 25 Feb 2020
Show more complaints (+10)
Showing 5,441 - 5,450 of 5,555 complaints
1...544 545 546...556
Go to pageof 556 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news