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All41,173Opened811Unresolved5,427Resolved13,004Rejected21,931
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Our verdict Uncertain case

Joka Room Casino - Player’s money disappeared from their account.

Unresolved Submitted: 26 Oct 2019
Black points: 288
Disputed amount: €1,100
Safety Index 2.3 Very low
Our verdict No reaction

Diamond Club VIP Casino - Player’s withdrawal has been delayed.

Unresolved Submitted: 20 Oct 2019
Black points: 218
Disputed amount: €742
Safety Index 5.9 Below average
Our verdict Insufficient evidence from casino

BondiBet Casino - Player’s account has been closed without explanation and winnings from free spins confiscated.

Unresolved Submitted: 17 Oct 2019
Black points: 150
Disputed amount: €100
Safety Index 5.6 Below average
Our verdict Failed self-exclusion

Spin Million Casino - Failed self-exclusion.

Unresolved Submitted: 12 Oct 2019
Black points: 492
Disputed amount: €4,450
Safety Index 2.8 Very low
Our verdict No reaction

I.S.A. Gaming Casino - Player’s winnings were cancelled.

Unresolved Submitted: 07 Oct 2019
Black points: 352
Disputed amount: €1,489.5
Safety Index 5.8 Below average
Our verdict No reaction

GW Casino - Player’s winnings were voided.

Unresolved Submitted: 05 Oct 2019
Disputed amount: A$1,000
Safety Index 4.0 Low
Our verdict No reaction

Euromoon Casino - Player is worried his game history was altered.

Unresolved Submitted: 03 Oct 2019
Black points: 81
Disputed amount: €1,826
Safety Index 2.7 Very low
Our verdict Justified complaint

Jellybean Casino - Player’s winnings were confiscated because of “irregular betting patterns”.

Unresolved Submitted: 01 Oct 2019
Black points: 1,367
Disputed amount: €3,100
Safety Index 4.5 Low
Our verdict No reaction

Faustbet Casino - Player is stuck on the verification process.

Unresolved Submitted: 27 Sep 2019
Black points: 100
Disputed amount: €25
Safety Index 4.2 Low
Our verdict Uncertain case

Bonza Spins Casino - Huge amount from the player’s win was confiscated.

Unresolved Submitted: 25 Sep 2019
Black points: 95
Disputed amount: A$3,800
Safety Index 2.8 Very low
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