HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All42604Opened799Not solved5387Solved12066Rejected24352
Active filters: Casino:
Clear all filters
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 34
Disputed amount: A$1,200

Wager Beat Casino - Player was accused of breaking the Bonus T&Cs and lost her winnings.

Wager Beat Casino
Safety Index:Low Submitted: 18 Sep 2019
Unresolved Our verdict

No reaction, passive regulator

Black points: 160
Disputed amount: A$2,900

Bonza Spins Casino - Player is displeased with the casino's Bonus T&Cs.

Bonza Spins Casino
Safety Index:Very low Submitted: 17 Sep 2019
Unresolved Our verdict

No reaction, passive regulator

Black points: 263
Disputed amount: €500

WPokies Casino - Player is convinced the casino owes him his winnings.

WPokies Casino
Safety Index:Very low Submitted: 14 Sep 2019
Unresolved Our verdict

No reaction, passive regulator

Black points: 83
Disputed amount: 15,000 ₱

Orca88 Casino - Player is unable to withdraw her winnings.

Orca88 Casino
Safety Index:Below average Submitted: 14 Sep 2019
Unresolved Our verdict

Justified complaint

Black points: 11071
Disputed amount: A$50,000

Bonza Spins Casino - Player's withdrawal is delayed due to a long verification process.

Bonza Spins Casino
Safety Index:Very low Submitted: 10 Sep 2019
Unresolved Our verdict

Uncertain case, passive regulator

Black points: 35
Disputed amount: R9,000

Punt Casino ZA - The player's winnings were cancelled after playing with a bonus.

Punt Casino ZA
Safety Index:Low Submitted: 09 Sep 2019
Unresolved Our verdict

Insufficient evidence from casino

Black points: 1173
Disputed amount: €4,437

All Wins Casino - Casino confiscated money because the player wanted to withdraw them.

All Wins Casino
Safety Index:Very low Submitted: 31 Aug 2019
Showing 5,381 - 5,387 of 5,387 complaints
1...538 539
Go to pageof 539 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news