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All41,170Opened814Unresolved5,427Resolved13,000Rejected21,929
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Our verdict Justified complaint

Casino SuperWins - Player’s winnings from real money play have been cancelled.

Unresolved Submitted: 25 Feb 2020
Black points: 261
Disputed amount: €600.12
Safety Index 4.7 Low
Our verdict Justified complaint

Stay Lucky Casino - Player’s winnings have been confiscated due to 30% maximum bet rule.

Unresolved Submitted: 19 Feb 2020
Black points: 2,157
Disputed amount: €5,000
Safety Index 2.0 Very low
Our verdict No reaction

SLOTOBOSS Casino - Player’s withdrawal is delayed due to the casino’s requirement to send additional verification documents

Unresolved Submitted: 19 Feb 2020
Black points: 2,838
Disputed amount: €11,109.98
Safety Index 3.7 Low
Our verdict Delayed payment, status unknown

Azino888 Casino - Player complains about delayed payment.

Unresolved Submitted: 18 Feb 2020
Black points: 19
Disputed amount: 11,565 руб
Safety Index 5.6 Below average
Our verdict No reaction

TotoGaming Casino - Player is having difficulties completing the KYC verification.

Unresolved Submitted: 17 Feb 2020
Black points: 130
Disputed amount: $547
Safety Index 7.1 Above average
Our verdict No reaction

GW Casino - Player’s withdrawal has been declined.

Unresolved Submitted: 15 Feb 2020
Black points: 364
Disputed amount: A$9,500
Safety Index 4.0 Low
Our verdict Against fair gambling

Planet 7 OZ Casino - Player’s winnings were blocked due to a multiple account accusation.

Unresolved Submitted: 10 Feb 2020
Black points: 950
Disputed amount: A$9,394
Safety Index 7.9 Above average
Our verdict No reaction policy

HITLOTO Casino - Player is complaining about a delayed withdrawal.

Unresolved Submitted: 06 Feb 2020
Black points: 40
Disputed amount: 1,045 ₴
Safety Index 0.5 Very low
Our verdict No reaction

Bet3000 Casino - Player is dissatisfied with live roulette experience.

Unresolved Submitted: 05 Feb 2020
Black points: 60
Disputed amount: €65
Safety Index 8.0 High
Our verdict No reaction

Gudar Casino - Winnings from the bonus play have been cancelled.

Unresolved Submitted: 04 Feb 2020
Black points: 38
Disputed amount: €635
Safety Index 5.4 Below average
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