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All41,272Opened785Unresolved5,449Resolved13,036Rejected22,002
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Our verdict Justified complaint

Vegadream Casino - Player has been accused of playing a restricted game.

Unresolved Submitted: 05 Aug 2021
Black points: 189
Disputed amount: €800
Safety Index 6.9 Above average
Our verdict No reaction policy

Casino-X - Player has been accused of opening multiple accounts.

Unresolved Submitted: 02 Aug 2021
Black points: 47
Disputed amount: €400
Safety Index 3.5 Low
Our verdict No reaction policy

Divas Luck Casino - Player’s attempts to self-exclude themselves have been overlooked.

Unresolved Submitted: 02 Aug 2021
Black points: 495
Disputed amount: €6,400
Safety Index 1.5 Very low
Our verdict No reaction

Novibet Casino GR - Player’s winnings have been voided and account blocked.

Unresolved Submitted: 27 Jul 2021
Black points: 178
Disputed amount: €1,500
Safety Index 7.6 Above average
Our verdict Insufficient evidence from casino

Pokie Place Casino - Player’s struggling to withdraw their winnings.

Unresolved Submitted: 27 Jul 2021
Black points: 28,215
Disputed amount: A$37,500
Safety Index 1.3 Very low
Our verdict No reaction policy

Jokerino Casino - Player’s struggling to complete account verification.

Unresolved Submitted: 26 Jul 2021
Black points: 319
Disputed amount: €1,661
Safety Index 2.1 Very low
Our verdict No reaction policy

The Sun Play Casino - Player’s withdrawal has been delayed.

Unresolved Submitted: 26 Jul 2021
Black points: 17
Disputed amount: £160
Safety Index 9.2 Very high
Our verdict No reaction

Fruity Chance Casino - Player’s struggling to complete the account verification.

Unresolved Submitted: 26 Jul 2021
Black points: 107
Disputed amount: €350
Safety Index 3.6 Low
Our verdict Uncertain case

Jeetplay Casino - Player’s winnings have been cancelled.

Unresolved Submitted: 26 Jul 2021
Black points: 1,052
Disputed amount: 802,019.38 INR
Safety Index 4.8 Low
Our verdict No reaction

Casinowin - Player’s withdrawal has been delayed.

Unresolved Submitted: 22 Jul 2021
Black points: 160
Disputed amount: £300
Safety Index 1.5 Very low
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