HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All39,279Opened846Not solved4,815Solved11,418Rejected22,200
Active filters: Casino:
Clear all filters
Unresolved Our verdict

Justified complaint

Black points: 8,137
Disputed amount: €18,500

MyChance Casino - Player cannot withdraw his winnings.

MyChance Casino
Safety Index:Low Submitted: 12 Nov 2019
Unresolved Our verdict

No reaction policy, good regulator

Black points: 16
Disputed amount: €500

WinBet Casino BG - Player is convinced the pay outs of games in the casino are being manipulated.

WinBet Casino BG
Safety Index:High Submitted: 08 Nov 2019
Unresolved Our verdict

No reaction, passive regulator

Black points: 19
Disputed amount: €70

La Fiesta Casino - Player’s unable to cash out his winnings from a no deposit bonus.

La Fiesta Casino
Safety Index:Very low Submitted: 06 Nov 2019
Unresolved Our verdict

No reaction, passive regulator

Black points: 330
Disputed amount: €5,000

Gale & Martin Casino - Bonus winnings were confiscated.

Gale & Martin Casino
Safety Index:Low Submitted: 29 Oct 2019
Unresolved Our verdict

Uncertain case, passive regulator

Black points: 288
Disputed amount: €1,100

Joka Room Casino - Player’s money disappeared from their account.

Joka Room Casino
Safety Index:Very low Submitted: 26 Oct 2019
Unresolved Our verdict

No reaction, passive regulator

Black points: 53
Disputed amount: €370

Paris VIP Casino - Player’s account has been blocked and winnings from the bonus play forfeited.

Paris VIP Casino
Safety Index:Below average Submitted: 21 Oct 2019
Unresolved Our verdict

No reaction, passive regulator

Black points: 218
Disputed amount: €742

Diamond Club VIP Casino - Player’s withdrawal has been delayed.

Diamond Club VIP Casino
Safety Index:Very low Submitted: 20 Oct 2019
Unresolved Our verdict

Insufficient evidence from casino

Black points: 150
Disputed amount: €100

BondiBet Casino - Player’s account has been closed without explanation and winnings from free spins confiscated.

BondiBet Casino
Safety Index:Below average Submitted: 17 Oct 2019
Unresolved Our verdict

Failed self-exclusion

Black points: 492
Disputed amount: €4,450

Spin Million Casino - Failed self-exclusion.

Spin Million Casino
Safety Index:Low Submitted: 12 Oct 2019
Unresolved Our verdict

No reaction, passive regulator

Black points: 352
Disputed amount: €1,489.5

I.S.A. Gaming Casino - Player’s winnings were cancelled.

I.S.A. Gaming Casino
Safety Index:Below average Submitted: 07 Oct 2019
Show more complaints (+10)
Showing 4,791 - 4,800 of 4,815 complaints
1...479 480 481482
Go to pageof 482 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news