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All43,478Opened868Unresolved5,831Resolved13,789Rejected22,990
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Our verdict Failed self-exclusion

Hot.Bet Casino - Player’s account not closed and winnings disappeared.

Unresolved Submitted: 11 Jun 2024
Black points: 4,099
Disputed amount: €7,500
Safety Index 0.6 Very low
Our verdict Justified complaint

Betspins.io Casino - Player’s winnings have been reduced.

Unresolved Submitted: 11 Jun 2024
Black points: 408
Disputed amount: 817 USD₮
Safety Index 4.5 Low
Our verdict No reaction policy

Doctor Spins Casino - Player’s withdrawal request delayed.

Unresolved Submitted: 09 Jun 2024
Black points: 20
Disputed amount: C$100
Safety Index 2.6 Very low
Our verdict No reaction policy

Golden Genie Casino - Player’s account closure request has been ignored.

Unresolved Submitted: 09 Jun 2024
Black points: 730
Disputed amount: £5,000
Safety Index 0.6 Very low
Our verdict No reaction

Woohoo9 Casino - Withdrawal of player's winnings has been delayed.

Unresolved Submitted: 08 Jun 2024
Black points: 1,524
Disputed amount: A$10,209
Safety Index 3.5 Low
Our verdict No reaction

Winstler.io Casino - Player’s account was closed and his refund is delayed.

Unresolved Submitted: 07 Jun 2024
Black points: 1,898
Disputed amount: €6,200
Safety Index 1.2 Very low
Our verdict No reaction

PayPix.Bet Casino - Player’s account was closed after using a bonus coupon.

Unresolved Submitted: 07 Jun 2024
Black points: 50
Disputed amount: 40 R$
Safety Index 3.5 Low
Our verdict No reaction

Parimatch Casino PE - Player’s withdrawal is delayed due to repetitive document requests.

Unresolved Submitted: 07 Jun 2024
Black points: 110
Disputed amount: 432 S/.
Safety Index 5.9 Below average
Our verdict No reaction

SpinAway Casino Ontario - Player's withdrawal has been delayed, and live chat access restricted.

Unresolved Submitted: 07 Jun 2024
Black points: 334
Disputed amount: C$1,600
Safety Index 9.0 Very high
Our verdict No reaction policy

Doctor Spins Casino - Player’s withdrawal is being delayed.

Unresolved Submitted: 07 Jun 2024
Black points: 307
Disputed amount: £3,900
Safety Index 2.6 Very low
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