HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All39,497Opened985Unresolved5,126Resolved12,417Rejected20,969
Active filters: Casino:
Clear all filters
Sort
Our verdict No reaction

EZCASH Casino - Player cannot access his casino account.

Unresolved Submitted: 22 May 2025
Black points: 117
Disputed amount: 10,000 руб
Safety Index 7.7 Above average
Our verdict No reaction policy

Betiex Casino - Player reports casino as a fraud.

Unresolved Submitted: 22 May 2025
Black points: 43
Disputed amount: 1,100 S/.
Safety Index 5.7 Below average
Our verdict No reaction

13Spins Casino - Player believes that their withdrawal has been delayed.

Unresolved Submitted: 22 May 2025
Black points: 167
Disputed amount: €500
Safety Index 6.6 Fresh casino
Our verdict No reaction policy

Betiex Casino - Player's withdrawal is delayed.

Unresolved Submitted: 21 May 2025
Black points: 138
Disputed amount: €1,413
Safety Index 5.7 Below average
Our verdict No reaction policy

Hello Fortune Casino - Player’s withdrawal has been cancelled.

Unresolved Submitted: 21 May 2025
Black points: 43
Disputed amount: €100
Safety Index 1.3 Very low
Our verdict No reaction

Surfplay Casino - Player's withdrawal has been delayed due to account verification issues.

Unresolved Submitted: 21 May 2025
Black points: 655
Disputed amount: €1,300
Safety Index 5.9 Below average
Our verdict No reaction

BetMasterAu Casino - Player claims that payment has been delayed.

Unresolved Submitted: 21 May 2025
Black points: 313
Disputed amount: A$800
Safety Index 4.0 Low
Our verdict No reaction

Foxygold Casino - Player’s account has been closed.

Unresolved Submitted: 21 May 2025
Black points: 442
Disputed amount: 21,700 kr
Safety Index 0.7 Very low
Our verdict No reaction policy

Lottomatica Casino - Player is unable to complete bonus wagering.

Unresolved Submitted: 21 May 2025
Black points: 58
Disputed amount: €800
Safety Index 9.5 Very high
Our verdict No reaction policy

Golden Genie Casino - Player’s withdrawal has been delayed.

Unresolved Submitted: 20 May 2025
Black points: 226
Disputed amount: £894
Safety Index 0.9 Very low
Show more complaints (+10)
Showing 1,531 - 1,540 of 5,126 complaints
1...153 154 155...513
Go to pageof 513 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.