LuckyBull Casino - Player's withdrawal is delayed.

I won €2000 from the casino and made a withdrawal request on 25.10.25. After that, it took a week to verify the account. The live chat has never been operational so I have had to communicate via email. It always takes at least 24 hours to get a response. They give the same automated responses and don't actually answer questions. All documents etc are in order but I just can't get my money.

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Dear Jakemonni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm whether you have provided all the documents required for the KYC verification (as requested in the attached email)?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Hi,

I have submitted all KYC documents and my account has been verified. This was my first withdrawal at this casino. I received a deposit bonus and wagered it successfully. It has been 4 weeks since I made the withdrawal request and I have not received my money. When I email the casino about this, they just give the same answers that they are looking into it. It is really hard to get in touch with them and they always make excuses why they won't pay.

Thank you for your reply and for providing the previous details, Jakemonni.

To elaborate:

• Could you please clarify which payment method you chose to withdraw your winnings?
• Could you please update us on the current status of your withdrawal request? Is it still marked as pending or processed in your casino account?

Additionally, please provide any further communication you had with the casino. This can include screenshots, emails, or chat records. You can send me all the documents to:petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Answers to CasinoGuru's clarifying questions sent via email

Dear Jakemonni

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Romi (romana.r@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the LuckyBull Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear LuckyBull Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Thanks!

There has been no new information regarding the case. Luckybull has not even responded to my messages in two weeks. I am still waiting for my money.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

My withdrawal was approved about 1 week ago. The money has not arrived in my bank account. All my account details are correct. I can't get any contact with the casino. I have read reviews about luckybull casino and others have had the same thing happen, that the withdrawal was approved but the money never arrived in the player's account. They are still trying to delay the payment and have not actually made the money transfer. I feel like I will never get my money. It's sad how they treat their customers.

Could you still open this complaint and ask where my money is because the withdrawal was approved over a week ago?

Dear user,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved.’

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi