SCR66 Casino - Player’s account has been closed after a withdrawal attempt.

The casino close my account after I tried to withdraw my winning i had made previous deposits with the casino with no problem but as soon as I have a win and try to get my money They close my account and don't give me a reason and ate not helpfully on chat not happy

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SCR66 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Kappa65,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi I tired contacting the casino this is what they say bo help at all ..

Dear, after reviewing the account under the name Daniel Cappellari, we identified a violation of our rules. Therefore, the account is inactive, and we are unable to assist you further.

So the game I played was dragons element and through out the day I probably deposited around $700 then when I went to withdrawal they blocked my account

Dear, we have been informed by the Australian Gambling Community (AGC) of suspicious activity associated with your account, involving other casino websites. As a result, our system has flagged your account as inactive, and we are unable to process any transactions at this time.

Dear Kappa65

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Kappa65,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from SCR66 Casino to join this conversation and assist in addressing the complaint.

Dear SCR66 Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

That's fine

Also do you need any other information from me before you speak to the casino??

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Kappa65,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan

Casino.Guru