HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All43,163Opened873Unresolved5,772Resolved13,709Rejected22,809
Active filters: Casino:
Clear all filters
Sort
Our verdict No reaction

Betroller Casino - Player’s winnings haven’t been received yet.

Unresolved Submitted: 03 Aug 2026
Black points: 174
Disputed amount: €396
Safety Index 4.9 Low
Our verdict No reaction policy

SpinShark Casino - Player’s account remains open despite requests for closure.

Unresolved Submitted: 02 Aug 2026
Black points: 855
Disputed amount: £6,000
Safety Index 2.7 Very low
Our verdict No reaction policy

Royal Reels Casino - Player’s withdrawal is delayed due to multiple ID checks.

Unresolved Submitted: 02 Aug 2026
Black points: 209
Disputed amount: A$1,500
Safety Index 8.2 High
Our verdict No reaction policy

Royal Reels Casino - Player’s account has been closed.

Unresolved Submitted: 02 Aug 2026
Black points: 68
Disputed amount: A$300
Safety Index 8.2 High
Our verdict Failed self-exclusion

Spinrise Casino - Player's self-exclusion request is ignored.

Unresolved Submitted: 02 Aug 2026
Black points: 162
Disputed amount: €280
Safety Index 1.5 Very low
Our verdict No reaction policy

Astrozino Casino - Player's account closure request is denied.

Unresolved Submitted: 02 Aug 2026
Black points: 360
Disputed amount: €2,000
Safety Index 1.3 Very low
Our verdict No reaction

AUWin Casino - Player's account has been closed after winning.

Unresolved Submitted: 02 Aug 2026
Black points: 1,138
Disputed amount: A$4,542
Safety Index 0.6 Very low
Our verdict No reaction policy

Golden Genie Casino - Player's withdrawal is delayed.

Unresolved Submitted: 01 Aug 2026
Black points: 120
Disputed amount: €420
Safety Index 0.6 Very low
Our verdict No reaction

Super Spin Casino - Player's withdrawal has been delayed and casino is unresponsive.

Unresolved Submitted: 01 Aug 2026
Black points: 811
Disputed amount: £1,500
Safety Index 2.5 Very low
Our verdict No reaction

LolaJack Casino - Player's account has been closed.

Unresolved Submitted: 01 Aug 2026
Black points: 315
Disputed amount: €1,200
Safety Index 3.7 Low
Show more complaints (+10)
Showing 121 - 130 of 5,772 complaints
1...12 13 14...578
Go to pageof 578 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.