Super Spin Casino - Player's withdrawal has been delayed and casino is unresponsive.

I won a £5000 jackpot on a slot game. I immediately verified my account which was a fairly quick and simple process.

Eventually after many cancelled withdrawal, they sent me £500, then a further£1000, then £1500.

I put a request in on the 18/07/26 for another £1500 and the status has not changed since. I’ve emailed everyday, and used the online chat but get the same generic answer.

Now I am at the stage where they are ghosting me and not responding by email and the live chat does not even respond. I have £2500 outstanding which I know I’m not going through get.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When was the last time you successfully withdrew your winnings from the casino?
• Have you made sure that your current withdrawal request does not exceed the withdrawal limits specified in the casino's Terms and Conditions?
• When was the last time the casino communicated with you regarding the delay in processing your withdrawal request? How did they explain the delay?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika