The player from Italy has been blocked without further explanation. The balance has remained unpaid.
LolaJack Casino - Player's account has been closed.
Opened
Current status
Waiting for player to reply
6d 23h 6m 6s
LolaJack Casino
Safety Index 4.2 LowCase summary
Discussion
Public
Public
2 days ago
Translation
Hello, I'd like to start by saying that I've separately filed a complaint with Dragonia, and that the issue is closely related. The casino has blocked access to my account. When I try to log in, I see the message "account under review," and the block extends to all their branded casinos. So, I'm stuck with €1,200 in withdrawals on Lolajack, which they cancelled, and €1,700 on Dragonia. I accumulated my winnings through various deposits, playing exclusively slots at both casinos. I haven't violated the terms and conditions in any way, and I'd like to withdraw my winnings.
Automatic translation:
Public
Public
53 minutes ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
53 minutes ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please clarify when exactly you created your casino account and when it was closed?
- Had you completed verification before you lost access to the account?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
