The player from Turkey reported that the casino had deleted $670 from their account, claiming there were insufficient funds, and subsequently closed the account. The player clarified that the issue involved sports betting winnings made without any active bonus or KYC requirement. The complaint was declined as the issue pertained solely to sports betting, an area in which the Complaints Team lacked expertise and could not provide assistance. The case was therefore closed without resolution.
Sportbet.one Casino - Player's account has been closed with funds confiscated.
Closed
Our verdict
Other
Amount: 670 USD₮
Sportbet.one Casino
Safety Index:Very highCase summary
Discussion
Public
Public
1 week ago
They deleted $670 from my account. They claimed there was no money in my account and closed it.
Public
Public
1 week ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 week ago
Dear susen,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
Public
Public
1 week ago
-sportsbet
-sportbetçone no need kyc
-It’s not a bonus. I deposited my own money and won.
Public
Public
5 days ago
Thank you, susen, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter. We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance. Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.
Best regards,
Attila
