HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All43,227Opened867Unresolved5,785Resolved13,725Rejected22,850
Active filters: Casino:
Clear all filters
Sort
Our verdict Unjustified complaint

Leonmonaco Casino - Player’s deposit has never been credited to her account.

Closed Submitted: 27 Jun 2020
Disputed amount: £26.01
Safety Index 1.7 Very low
Our verdict Player stopped responding

Xpokies Casino - Player’s criticizing lengthy withdrawal process and high unexpected fees.

Closed Submitted: 27 Jun 2020
Disputed amount: A$1,100
Safety Index 7.2 Above average
Our verdict Player stopped responding

Joka Room Casino - Casino game is not loading properly.

Closed Submitted: 27 Jun 2020
Disputed amount: A$1,300
Safety Index 2.3 Very low
Our verdict Other

Casino765 - Player’s struggling to play any of the slots.

Closed Submitted: 26 Jun 2020
Disputed amount: £25
Safety Index 6.4 Below average
Our verdict Player stopped responding

21Dukes Casino - Player’s winnings have been cancelled.

Closed Submitted: 26 Jun 2020
Disputed amount: R23,000
Safety Index 7.5 Above average
Our verdict Player stopped responding

Yukon Gold Casino - Player has been accused of opening multiple accounts.

Closed Submitted: 26 Jun 2020
Disputed amount: €365
Safety Index 9.5 Very high
Our verdict Unjustified complaint

Casino Cruise - Player’s withdrawal has been delayed.

Closed Submitted: 26 Jun 2020
Disputed amount: $61.57
Safety Index 7.2 Above average
Our verdict Player stopped responding

Thebes Casino - Player’s bonus winnings have been voided.

Closed Submitted: 26 Jun 2020
Disputed amount: A$5,000
Safety Index 6.1 Below average
Our verdict Player stopped responding

Winorama Casino - Player has been asked to provide documents for verification.

Closed Submitted: 25 Jun 2020
Disputed amount: €300
Safety Index 3.1 Very low
Our verdict Unjustified complaint

7 Reels Casino - Player’s winnings from a bonus have been cancelled.

Closed Submitted: 25 Jun 2020
Disputed amount: NZ$2,600
Safety Index 7.9 Above average
Show more complaints (+10)
Showing 22,091 - 22,100 of 22,850 complaints
1...2,209 2,210 2,211...2,285
Go to pageof 2,285 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.