Casino Cruise Review
Matej N.
08/2024
Safety Index
User feedback
0 review
08/2024
08/2024
Casino Cruise has been closed and no longer operates.
In this review, we break down Casino Cruise. Our independent team used our casino review methodology to look at what stands out and what falls short. Our analysts went through the casino's Terms and Conditions, licenses, player complaints, support, and limits one by one. This helped them place this casino on a scale from safe and legit to a clear scam.
The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Casino Cruise has an Above average Safety Index of 7.3, making it a viable choice for certain players. However, there are numerous casinos with even higher rankings in terms of fairness and safety. Keep reading our Casino Cruise review to learn more about this casino and decide whether it is a good choice for you.
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our Casino Cruise review, we extensively examined and analyzed the Terms and Conditions of Casino Cruise. We did not uncover any rules or clauses that we consider unfair or predatory. This is a positive sign, seeing as any such rules could be exploited in order to avoid paying out the players' winnings to them.
Considering our estimates and the factual data we have collected, Casino Cruise appears to be a very large online casino. Considering its size, this casino has an average sum of disputed winnings in complaints from players. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
To our knowledge, Casino Cruise is absent from any significant casino blacklists. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
On the whole, also considering other contributing factors in our assessment, Casino Cruise has achieved a Safety Index of 7.3, which is classified as Above average. This makes it an acceptable option for some players, but there are better casinos for players who value a fair and safe environment in online gambling.
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We did not find any unfair or predatory rules in the Terms and Conditions of Casino Cruise during our review.
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
We currently have 9 complaints directly about this casino in our database, as well as 19 complaints about other casinos related to it. Because of these complaints, we've given this casino 7,789 black points in total, out of which 7,476 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
Seeing as there are no user reviews of Casino Cruise in our database yet, we encourage you to rate this casino on our website, and share what your experience was.
Casino Cruise is in the ownership of Genesis Global Ltd. and has an annual revenue estimate greater than $5,000,000. Based on the categorization we use, this makes it a medium-sized online casino.
Casino Cruise holds licenses issued by licensing authorities in these geographic areas: Sweden (Spelinspektionen), Malta (Malta Gaming Authority), United Kingdom (United Kingdom Gambling Commission).
Casino Cruise supports 28 payment methods. This includes: Skrill, Neteller, PaysafeCard, Payz (ecoPayz) , VISA, Mastercard, INSTADEBIT, PayPal, Trustly Pay, Euteller, Diners Club, Neosurf, American Express, Maestro, AstroPay, idebit, Bank transfer, ApplePay, Boku, Ecobanq, eZeeWallet, Google Pay, MiFinity, Paytm, RuPay, Klarna, Interac, Jeton.
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
| Withdrawal limits | Win limits |
|---|---|
| EUR 5,500 per week | No win limit |
| EUR 22,000 per month | |
| USD 5,500 per week | |
| USD 22,000 per month | |
| Unlimited in GBP | |
| SEK 55,000 per week | |
| SEK 220,000 per month | |
| NOK 55,000 per week | |
| NOK 220,000 per month | |
| CAD 5,500 per week | |
| CAD 22,000 per month | |
| INR 440,000 per week | |
| INR 1,760,000 per month | |
| ZAR 82,500 per week | |
| ZAR 330,000 per month |
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. Languages and customer support options available at Casino Cruise are displayed in the table below.
| Language | Website | Customer support | Live chat |
|---|---|---|---|
| English |  |
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24/7 |
| German | |
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| Finnish | |
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| Swedish | |
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| Arabic | |
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| Norwegian | |
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To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Casino Cruise, withdrawals, and other potential areas of concern. Based on the test we have conducted, we have rated the customer support of Casino Cruise as good.
Casino Cruise gives players an option to play these types of games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Craps and dice, Scratch cards, Other card games, Other games.
The casino's game library includes titles from 12 providers. This includes NetEnt, Apricot (Microgaming), Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, iSoftBet, Relax Gaming, Oryx Gaming, Skywind Group.
Online casino sites offer bonuses to attract and retain players, as an incentive to register a account with them and begin playing. The most prevalent bonus types are no deposit bonuses (or free spins) that you can get simply for registering an account, and deposit bonuses that are given out after making a deposit. Casinos also offer promotions like loyalty programs, welcome sign-up bonuses, and bonus codes.
At present, there are 12 bonuses from Casino Cruise in our database, including:
Kindly take note that only players from specific countries may be eligible for some of these bonuses. To find out which bonuses you can claim, see the 'Bonuses' segment of this review.
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casino Cruise. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 9 complaints from other sources.
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
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