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Casino Cruise Review

Casino closed

Casino Cruise has been closed and no longer operates.

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Genesis Global Limited
2014
> $5,000,000
OverviewUser reviews37Safety Index explainedDiscussion11

Casino closed

Casino Cruise has been closed and no longer operates.

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Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (24 to 36 months).
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Casino Cruise Review

Casino Cruise underwent a careful review by our impartial team of casino evaluators, who have examined both its positive aspects and limitations in accordance with our casino review process. Thoroughly inspecting the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and various other significant factors, our reviewers have found out whether this is a safe and legit casino, a clear-cut scam, or falling within a spectrum of possibilities in between.

The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Casino Cruise has an Above average Safety Index of 6.9, making it a viable choice for certain players. However, there are numerous casinos with even higher rankings in terms of fairness and safety. Keep reading our Casino Cruise review to learn more about this casino and decide whether it is a good choice for you.

Safety Index of Casino Cruise – Is it fair and safe?

To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

In our Casino Cruise review, we extensively examined and analyzed the Terms and Conditions of Casino Cruise. We found some rules or clauses that were not favorable. Based on our findings, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. Because of our findings, we recommend proceeding with caution if you decide to play at this casino.

Considering our estimates and the factual data we have collected, Casino Cruise appears to be a very large online casino. Considering its size, this casino has an average sum of disputed winnings in complaints from players. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.

To our knowledge, Casino Cruise is absent from any significant casino blacklists. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.

On the whole, also considering other contributing factors in our assessment, Casino Cruise has achieved a Safety Index of 6.9, which is classified as Above average. This makes it an acceptable option for some players, but there are better casinos for players who value a fair and safe environment in online gambling.

Note: To the best of our knowledge, Casino Cruise is associated with 24 other online casinos. The Safety Index of Casino Cruise takes into account the qualities of all the interconnected online casinos. This connection has resulted in a decreased Safety Index.

T&Cs of Casino Cruise evaluated

Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Casino Cruise to be somewhat unfair.

Note: You can find our specific findings from the T&Cs evaluation here.

Casino Cruise player complaints

Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

We currently have 9 complaints directly about this casino in our database, as well as 30 complaints about other casinos related to it. Because of these complaints, we've given this casino 14,033 black points in total, out of which 12,720 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Casino Cruise user reviews and feedback

Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.

Based on the 37 user reviews of Casino Cruise in our database, it has a Good User feedback score. The reviews submitted by users are available in the 'User reviews' segment of this page.

Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.

Company information and licenses of Casino Cruise

Casino Cruise is in the ownership of Genesis Global Limited and has an annual revenue estimate greater than $5,000,000. Based on the categorization we use, this makes it a medium-sized online casino.

Casino Cruise holds licenses issued by licensing authorities in these geographic areas: Sweden (Spelinspektionen), Malta (Malta Gaming Authority), United Kingdom (United Kingdom Gambling Commission).

Withdrawal limits, win limits, and payment method options

Casino Cruise supports 30 payment methods. This includes: Skrill, Neteller, PaySafeCard, Payz (ecoPayz) , VISA, Mastercard, Sofort Banking, Giropay, InstaDebit, PayPal, Trustly, EuTeller, Diners Club, Neosurf, American Express, Maestro, AstroPay, iDebit, Transferencia bancaria local, Easy EFT, Boku, Ecobanq, ApplePay, eZeeWallet, Google Pay, MiFinity, Paytm, RuPay, Interac, Jeton.

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits Win limits
EUR 5,500 per week No win limit
EUR 22,000 per month
USD 5,500 per week
USD 22,000 per month
Unlimited in GBP
SEK 55,000 per week
SEK 220,000 per month
NOK 55,000 per week
NOK 220,000 per month
CAD 5,500 per week
CAD 22,000 per month
INR 440,000 per week
INR 1,760,000 per month
ZAR 82,500 per week
ZAR 330,000 per month

Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. Languages and customer support options available at Casino Cruise are displayed in the table below.

Language Website Customer support Live chat
English Yes Yes Yes24/7
German Yes Yes Yes
Finnish Yes Yes Yes
Swedish Yes Yes Yes
Arabic Yes No No
Norwegian Yes Yes Yes

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Casino Cruise, withdrawals, and other potential areas of concern. Based on the test we have conducted, we have rated the customer support of Casino Cruise as good.

Slots and casino games at Casino Cruise

Casino Cruise gives players an option to play these types of games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Scratch cards, Other card games, Other games.

The casino's game library includes titles from 12 providers. This includes NetEnt, Microgaming, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, iSoftBet, Relax Gaming, Oryx, Skywind Group.

Casino Cruise bonuses and promo codes

Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. We currently have 12 bonuses from Casino Cruise in our database, which you can find in the 'Bonuses' part of this review.

Note: For more information about this casino's offers, check out our separate page dedicated to Casino Cruise bonuses.

Games
Show all

Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
No keno
Scratch cards
No eSports betting
No crash games

Language options

English website
All languages (6)
English customer support
All languages (5)
English live chat
All languages (5)

Game providers
Show all (12)

  • NetEnt
  • Pragmatic Play
  • Microgaming
  • Yggdrasil Gaming
  • Quickspin
  • Evolution Gaming
  • Red Tiger Gaming
  • Play'n GO

Positives

  • Live dealer games are available
  • Wide range of currencies

Negatives

  • Didn’t pay out big winnings in the past
  • Live chat is available 24/7, but not for all languages
  • Withdrawal fees
  • Not all payment methods are available for all countries

Interesting facts

  • Medium sized casino popular in Europe
Author & Guarantor: Endri Kaleshi Last updated: 11 Mar 2023 Anything incorrect or missing? Let me know
Casino Bonuses

Casino Cruise bonuses

Browse all bonuses offered by Casino Cruise, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews (37)

User reviews of Casino Cruise

This is a place to share experience with Casino Cruise. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Good

Rated by 37 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

Nobody has submitted a written review of Casino Cruise yet

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Safety Index explained

Safety Index of Casino Cruise explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casino Cruise. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average6.9/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
Average value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (24 to 36 months).

Unfair terms and conditions

  • This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.
  • This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (24 to 36 months).

Complaints about Casino Cruise and related casinos (217)

217All0Opened40Not solved82Solved95Rejected

Complaints directly about Casino Cruise

Complaints about related Vegas Hero Casino (4)

Resolved Our verdict

Case closed

Disputed amount: €291.25
Vegas Hero Casino
Safety Index:Above average
Submitted: 06 Apr 2022
Resolved Our verdict

Case closed

Disputed amount: €1,934
Vegas Hero Casino
Safety Index:Above average
Submitted: 20 Mar 2022
Resolved Our verdict

Case closed

Disputed amount: €210
Vegas Hero Casino
Safety Index:Above average
Submitted: 31 Aug 2021

Complaints about related Casino Lab (Same management)

Resolved Our verdict

Case closed

Disputed amount: $2,661.3
Casino Lab
Safety Index:Above average
Submitted: 02 Dec 2021
Resolved Our verdict

Case closed

Disputed amount: $450
Casino Lab
Safety Index:Above average
Submitted: 23 Sep 2021
Resolved Our verdict

Case closed

Disputed amount: £597
Casino Lab
Safety Index:Above average
Submitted: 18 Aug 2021
Resolved Our verdict

Case closed

Disputed amount: £160
Casino Lab
Safety Index:Above average
Submitted: 18 Jun 2021
Resolved Our verdict

Case closed

Disputed amount: £600
Casino Lab
Safety Index:Above average
Submitted: 10 Jun 2021
Resolved Our verdict

Case closed

Disputed amount: £1,034
Casino Lab
Safety Index:Above average
Submitted: 08 Jun 2021
Resolved Our verdict

Case closed

Disputed amount: £11,500
Casino Lab
Safety Index:Above average
Submitted: 07 Apr 2021
Resolved Our verdict

Case closed

Disputed amount: €700
Casino Lab
Safety Index:Above average
Submitted: 04 Apr 2021
Resolved Our verdict

Case closed

Disputed amount: £540
Casino Lab
Safety Index:Above average
Submitted: 02 Apr 2021
Resolved Our verdict

Case closed

Disputed amount: £1,175
Casino Lab
Safety Index:Above average
Submitted: 01 Apr 2021
Resolved Our verdict

Case closed

Disputed amount: NZ$1,090
Casino Lab
Safety Index:Above average
Submitted: 08 Feb 2021
Resolved Our verdict

Case closed

Disputed amount: £17,000
Casino Lab
Safety Index:Above average
Submitted: 04 Feb 2021
Resolved Our verdict

Case closed

Disputed amount: €1,240
Casino Lab
Safety Index:Above average
Submitted: 03 Feb 2021
Resolved Our verdict

Case closed

Disputed amount: £2,200
Casino Lab
Safety Index:Above average
Submitted: 31 Jan 2021
Resolved Our verdict

Case closed

Disputed amount: £1,258
Casino Lab
Safety Index:Above average
Submitted: 02 Jan 2021
Resolved Our verdict

Case closed

Disputed amount: £247
Casino Lab
Safety Index:Above average
Submitted: 22 Dec 2020
Resolved Our verdict

Case closed

Disputed amount: £50.02
Casino Lab
Safety Index:Above average
Submitted: 09 Dec 2020
Resolved Our verdict

Case closed

Disputed amount: £1,100
Casino Lab
Safety Index:Above average
Submitted: 08 Dec 2020

Complaints about related Casino Masters (Same management)

Resolved Our verdict

Case closed

Disputed amount: €2,999
Casino Masters
Safety Index:Above average
Submitted: 06 Sep 2022
Resolved Our verdict

Case closed

Disputed amount: €405
Casino Masters
Safety Index:Above average
Submitted: 24 Dec 2021
Resolved Our verdict

Case closed

Disputed amount: €1,050
Casino Masters
Safety Index:Above average
Submitted: 15 Aug 2021
Resolved Our verdict

Case closed

Disputed amount: €50
Casino Masters
Safety Index:Above average
Submitted: 10 Aug 2021
Resolved Our verdict

Case closed

Disputed amount: €30
Casino Masters
Safety Index:Above average
Submitted: 20 May 2021

Complaints about related Pelaa Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: €2,999
Pelaa Casino
Safety Index:Above average
Submitted: 23 Jun 2022
Resolved Our verdict

Case closed

Disputed amount: €6,000
Pelaa Casino
Safety Index:Above average
Submitted: 09 Mar 2022
Resolved Our verdict

Case closed

Disputed amount: $1,186
Pelaa Casino
Safety Index:Above average
Submitted: 03 Dec 2021

Complaints about related Spins Joy Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: €3,000
Spins Joy Casino
Safety Index:Above average
Submitted: 21 Apr 2020

Complaints about related Genesis Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: £1,400
Genesis Casino
Safety Index:Above average
Submitted: 21 Oct 2022
Resolved Our verdict

Case closed

Disputed amount: $1,410.2
Genesis Casino
Safety Index:Above average
Submitted: 25 Mar 2022
Resolved Our verdict

Case closed

Disputed amount: €1,155
Genesis Casino
Safety Index:Above average
Submitted: 18 Mar 2022
Resolved Our verdict

Case closed

Disputed amount: €194
Genesis Casino
Safety Index:Above average
Submitted: 27 Jul 2020

Complaints about related Casino Dome (Same management)

Resolved Our verdict

Case closed

Disputed amount: €4,600
Casino Dome
Safety Index:Above average
Submitted: 16 Apr 2022
Resolved Our verdict

Case closed

Disputed amount: €25
Casino Dome
Safety Index:Above average
Submitted: 20 May 2021
Resolved Our verdict

Case closed

Disputed amount: Can$821
Casino Dome
Safety Index:Above average
Submitted: 05 Apr 2021
Resolved Our verdict

Case closed

Disputed amount: €50
Casino Dome
Safety Index:Above average
Submitted: 01 Apr 2021

Complaints about related Playerz Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: €646.23
Playerz Casino
Safety Index:Above average
Submitted: 20 Mar 2022
Resolved Our verdict

Case closed

Disputed amount: €4,300
Playerz Casino
Safety Index:Above average
Submitted: 09 Mar 2022
Resolved Our verdict

Case closed

Disputed amount: €100
Playerz Casino
Safety Index:Above average
Submitted: 07 Jan 2022
Resolved Our verdict

Case closed

Disputed amount: €550
Playerz Casino
Safety Index:Above average
Submitted: 24 Dec 2021

Complaints about related Kassu Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: €1,091
Kassu Casino
Safety Index:Above average
Submitted: 21 Aug 2021
Resolved Our verdict

Case closed

Disputed amount: €115
Kassu Casino
Safety Index:Above average
Submitted: 04 Jun 2021
Resolved Our verdict

Case closed

Disputed amount: £230
Kassu Casino
Safety Index:Above average
Submitted: 29 May 2021
Resolved Our verdict

Case closed

Disputed amount: £160
Kassu Casino
Safety Index:Above average
Submitted: 02 Feb 2021
Resolved Our verdict

Case closed

Disputed amount: £150
Kassu Casino
Safety Index:Above average
Submitted: 30 May 2020
Resolved Our verdict

Case closed

Disputed amount: €75
Kassu Casino
Safety Index:Above average
Submitted: 20 Mar 2020
Resolved Our verdict

Case closed

Disputed amount: €150
Kassu Casino
Safety Index:Above average
Submitted: 28 Feb 2020
Resolved Our verdict

Case closed

Disputed amount: €80
Kassu Casino
Safety Index:Above average
Submitted: 10 Feb 2020

Complaints about related Casino Planet (Same management)

Resolved Our verdict

Case closed

Disputed amount: €2,100
Casino Planet
Safety Index:Above average
Submitted: 22 Apr 2022
Resolved Our verdict

Case closed

Disputed amount: £665
Casino Planet
Safety Index:Above average
Submitted: 09 Feb 2022
Resolved Our verdict

Case closed

Disputed amount: $400
Casino Planet
Safety Index:Above average
Submitted: 26 Sep 2021
Resolved Our verdict

Case closed

Disputed amount: £3,400
Casino Planet
Safety Index:Above average
Submitted: 30 Jul 2021
Resolved Our verdict

Case closed

Disputed amount: £650
Casino Planet
Safety Index:Above average
Submitted: 23 Jun 2021
Resolved Our verdict

Case closed

Disputed amount: £400
Casino Planet
Safety Index:Above average
Submitted: 16 May 2021
Resolved Our verdict

Case closed

Disputed amount: 27,550 INR
Casino Planet
Safety Index:Above average
Submitted: 08 May 2021
Resolved Our verdict

Case closed

Disputed amount: 400 kr
Casino Planet
Safety Index:Above average
Submitted: 06 May 2021
Resolved Our verdict

Case closed

Disputed amount: £200
Casino Planet
Safety Index:Above average
Submitted: 01 Apr 2021

Complaints about related Casino Gods (Same management)

Resolved Our verdict

Case closed

Disputed amount: £1,400
Casino Gods
Safety Index:Above average
Submitted: 30 May 2021
Resolved Our verdict

Case closed

Disputed amount: €15
Casino Gods
Safety Index:Above average
Submitted: 10 Apr 2021
Resolved Our verdict

Case closed

Disputed amount: £150
Casino Gods
Safety Index:Above average
Submitted: 06 Mar 2021
Resolved Our verdict

Case closed

Disputed amount: 2,400 kr
Casino Gods
Safety Index:Above average
Submitted: 28 Feb 2021
Resolved Our verdict

Case closed

Disputed amount: €1,800
Casino Gods
Safety Index:Above average
Submitted: 02 Jun 2020

Complaints about related Sloty Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: €100
Sloty Casino
Safety Index:Above average
Submitted: 14 Jun 2021
Resolved Our verdict

Case closed

Disputed amount: 21,000 INR
Sloty Casino
Safety Index:Above average
Submitted: 13 Mar 2021
Resolved Our verdict

Case closed

Disputed amount: €6,500
Sloty Casino
Safety Index:Above average
Submitted: 19 Nov 2020
Resolved Our verdict

Case closed

Disputed amount: €1,400
Sloty Casino
Safety Index:Above average
Submitted: 07 Feb 2020

Complaints about related Funbet Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: €100
Funbet Casino
Safety Index:Above average
Submitted: 02 Apr 2021

Complaints about related Casoola Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: £245
Casoola Casino
Safety Index:Above average
Submitted: 05 Sep 2022
Resolved Our verdict

Case closed

Disputed amount: £300
Casoola Casino
Safety Index:Above average
Submitted: 03 Dec 2021
Resolved Our verdict

Case closed

Disputed amount: 500 kr
Casoola Casino
Safety Index:Above average
Submitted: 06 May 2021
Resolved Our verdict

Case closed

Disputed amount: €580
Casoola Casino
Safety Index:Above average
Submitted: 08 Apr 2021
Resolved Our verdict

Case closed

Disputed amount: 3,000 INR
Casoola Casino
Safety Index:Above average
Submitted: 13 Dec 2020
Resolved Our verdict

Case closed

Disputed amount: £1,402
Casoola Casino
Safety Index:Above average
Submitted: 18 Jul 2020
Resolved Our verdict

Case closed

Disputed amount: €20
Casoola Casino
Safety Index:Above average
Submitted: 08 Apr 2020
Resolved Our verdict

Case closed

Disputed amount: £40
Casoola Casino
Safety Index:Above average
Submitted: 16 Mar 2020
Resolved Our verdict

Case closed

Disputed amount: €71
Casoola Casino
Safety Index:Above average
Submitted: 21 Feb 2020

Complaints about related Spinit Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: €250
Spinit Casino
Safety Index:Above average
Submitted: 08 Jun 2021
Resolved Our verdict

Case closed

Disputed amount: Can$2,860
Spinit Casino
Safety Index:Above average
Submitted: 17 Jul 2020
Show more complaints (+80)
Discussion

Casino Cruise Discussion

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Payment methods

Casino Cruise payment methods

Currencies
USD,CAD,EUR,GBP,AED,BGN,BHD,CNY,CZK,DKK,GEL,HRK,INR,ISK,KWD,MXN,NGN,NOK,NZD,PEN,PLN,QAR,RON,RUB,SAR,SEK,TRY,ZAR
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