HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All38,775Opened983Unresolved4,988Resolved12,211Rejected20,593
Active filters: Casino:
Clear all filters
Sort
Our verdict Unjustified complaint

Smokace Casino - Player denied promised bonus.

Closed Submitted: 27 Jul 2023
Disputed amount: €150
Safety Index:Very high
Our verdict Player stopped responding

Nine Casino - Player's casino account blocked after winning.

Closed Submitted: 27 Jul 2023
Disputed amount: €9,500
Safety Index:High
Our verdict Player stopped responding

Foggybet Casino - Player's documents rejected by casino, delaying withdrawal.

Closed Submitted: 27 Jul 2023
Disputed amount: €2,000
Safety Index:Low
Our verdict Player stopped responding

Pledoo Casino - Player’s withdrawal delayed due to additional verification requirements.

Closed Submitted: 27 Jul 2023
Disputed amount: €3,000
Safety Index:High
Our verdict Other

Suprabets Casino - Player's account is blocked with winnings.

Closed Submitted: 27 Jul 2023
Disputed amount: 5,000 zł
Safety Index:Low
Our verdict Player stopped responding

Betway Casino - Player's funds are inaccessible.

Closed Submitted: 26 Jul 2023
Disputed amount: 2,359 S/.
Safety Index:Very high
Our verdict Player stopped responding

31bet Casino - Player unable to play and withdraw deposit due to technical issues.

Closed Submitted: 26 Jul 2023
Disputed amount: €30
Safety Index:Above average
Our verdict Unjustified complaint

Westpoint Casino - Player's winnings are confiscated, account closed.

Closed Submitted: 26 Jul 2023
Disputed amount: €700
Safety Index:Low
Our verdict Player stopped responding

Casino.com - Player reports accidental double deposit.

Closed Submitted: 26 Jul 2023
Disputed amount: 100,000 ₦
Safety Index:Very high
Our verdict Player stopped responding

BiamoBet Casino - Player's access to account restricted due to site maintenance.

Closed Submitted: 26 Jul 2023
Disputed amount: €2,000
Safety Index:Very low
Show more complaints (+10)
Showing 13,821 - 13,830 of 20,593 complaints
1...1,382 1,383 1,384...2,060
Go to pageof 2,060 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.