The player from India had encountered an issue with 1win Casino where his account was blocked during gameplay without any given reason. Despite having submitted all necessary documents for verification, including his Aadhar card and a utility bill, the player had not received any response from the casino's security team for over 35 days. The Complaints Team was unable to assist further as the player had explicitly requested to reject the complaint.
1win Casino - Player's account is blocked without response.
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Amount: 15,127,544 INR
1win Casino
Safety Index 8.5 HighCase summary
Discussion
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Public
2 years ago
I am user in 1win.
account number 467*****
My account blocked without any reason while i was playing casino .
I had given all the documents to the security team but they are not replying from last 35 days. Please help me to get my account back
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Public
2 years ago
Hello mohdakibkhan1008,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
