The player from Poland was facing difficulties as he stopped receiving offers from the casino. He had received no explanations for this issue. Upon reviewing the complaint, we concluded that casinos were not obligated to offer loyalty rewards or bonuses to their players and could exclude individuals from their programs without prior notification. We had explained to the player that we were unable to intervene in these matters. As a result, the complaint was rejected.
V.Vegas Casino - Player unable to use casino bonuses.
Closed
Our verdict
Unjustified complaint
Amount: ??
V.Vegas Casino
Safety Index 9.8 Very highCase summary
Discussion
Public
Public
2 years ago
Translation
I can't use the bonuses, no explanation given.
Automatic translation:
Public
Public
2 years ago
Dear Yevhen112,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
We regret to inform you that we are unable to compel casinos to provide you with loyalty rewards.
It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from their loyalty program without prior notification. While we understand the importance of keeping customers informed about any changes that may impact their player experience, we do not intervene in these matters and allow casinos to make their own decisions regarding who receives loyalty rewards and who does not.
We sincerely appreciate your understanding of the situation and apologize that we couldn't be of more help.
Best regards,
Tomas
