HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All41,181Opened875Unresolved5,393Resolved12,967Rejected21,946
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

ShinQueen Casino - Player faces unusual KYC demands blocking the withdrawal.

Closed Submitted: 08 Mar 2024
Disputed amount: ¥810,000
Safety Index 5.9 Below average
Our verdict Player stopped responding

Mad Rush Casino - Player's bonuses have disappeared.

Closed Submitted: 08 Mar 2024
Disputed amount: 10,000 kr
Safety Index 8.1 High
Our verdict Player stopped responding

MyStake Casino - Issue with player's casino deposit.

Closed Submitted: 08 Mar 2024
Disputed amount: $2,900 ARS
Safety Index 9.7 Very high
Our verdict Player stopped responding

Lord Ping Casino SE - Player is locked out of her account after the deposit.

Closed Submitted: 08 Mar 2024
Disputed amount: 200 kr
Safety Index 9.6 Very high
Our verdict Player stopped responding

MoonWin Casino - Player’s withdrawal was delayed beyond the term limit.

Closed Submitted: 08 Mar 2024
Disputed amount: €70
Safety Index 2.4 Very low
Our verdict Player stopped responding

HugoBets Casino - Player's withdrawal is delayed despite KYC verification.

Closed Submitted: 08 Mar 2024
Disputed amount: €15,000
Safety Index 4.1 Low
Our verdict Unjustified complaint

HitNSpin Casino - Player is struggling with KYC process for withdrawal.

Closed Submitted: 08 Mar 2024
Disputed amount: €80
Safety Index 9.8 Very high
Our verdict Player stopped responding

Mystino Casino - Player's winnings were confiscated and the account closed.

Closed Submitted: 08 Mar 2024
Disputed amount: $7,348
Safety Index 2.9 Very low
Our verdict Other

Everum Casino - Player's account has been mishandled by casino.

Closed Submitted: 08 Mar 2024
Disputed amount: €150
Safety Index 8.1 High
Our verdict Other

Instaspin Casino - Player accuses casino of using replica software.

Closed Submitted: 08 Mar 2024
Disputed amount: €7,500
Safety Index 4.8 Low
Show more complaints (+10)
Showing 12,591 - 12,600 of 21,946 complaints
1...1,259 1,260 1,261...2,195
Go to pageof 2,195 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.