HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All42,911Opened919Unresolved5,742Resolved13,597Rejected22,653
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

Winner Casino MX - Player believes that their withdrawal has been delayed.

Closed Submitted: 14 Feb 2026
Disputed amount: Mex$85,000
Safety Index 5.3 Below average
Our verdict Player stopped responding

Wildsino Casino - Player’s withdrawal has been delayed.

Closed Submitted: 14 Feb 2026
Disputed amount: €500
Safety Index 2.1 Very low
Our verdict Failed self-exclusion

Luckygem Casino - Player's account closure request is ignored.

Unresolved Submitted: 13 Feb 2026
Black points: 65
Disputed amount: €110
Safety Index 1.8 Very low
Our verdict No reaction

Tom Casino - Player’s withdrawal requests are delayed.

Unresolved Submitted: 13 Feb 2026
Black points: 1,308
Disputed amount: $3,962
Safety Index 4.5 Low
Our verdict Player stopped responding

SlotsGem Casino - Player's withdrawals are delayed.

Closed Submitted: 13 Feb 2026
Disputed amount: A$44,000
Safety Index 4.2 Low
Our verdict Case closed

Dudespin Casino - Player’s account remains open despite closure request.

Resolved Submitted: 13 Feb 2026
Disputed amount: A$1,724
Safety Index 6.7 Above average
Our verdict No reaction

Hotloot Casino - Player's winnings have been confiscated.

Unresolved Submitted: 13 Feb 2026
Black points: 563
Disputed amount: €1,000
Safety Index 1.4 Very low
Our verdict Case closed

Lanista Casino - Player's withdrawal has been delayed.

Resolved Submitted: 13 Feb 2026
Disputed amount: €3,900
Safety Index 4.5 Low
Our verdict Case closed

Crashino Casino - Withdrawal of player's winnings has been delayed.

Resolved Submitted: 13 Feb 2026
Disputed amount: €800
Safety Index 8.2 High
Our verdict Case closed

Newlucky Casino - Player’s withdrawal has been delayed.

Resolved Submitted: 13 Feb 2026
Disputed amount: €1,750
Safety Index 6.6 Above average
Show more complaints (+10)
Showing 7,491 - 7,500 of 42,911 complaints
1...749 750 751...4,292
Go to pageof 4,292 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.