HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All40,695Opened887Unresolved5,284Resolved12,793Rejected21,731
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

Mr. Green Casino ES - Player’s account has been suspended.

Resolved Submitted: 29 Sep 2020
Disputed amount: €200
Safety Index 7.9 Above average
Our verdict Unjustified complaint

Box 24 Casino - Player’s winnings have been capped.

Closed Submitted: 29 Sep 2020
Disputed amount: €450
Safety Index 3.5 Low
Our verdict Player stopped responding

Leonmonaco Casino - Player’s struggling to receive her refund.

Closed Submitted: 29 Sep 2020
Disputed amount: $250
Safety Index 1.7 Very low
Our verdict Against fair gambling

White Lion Casino - Player’s winnings have been confiscated.

Unresolved Submitted: 29 Sep 2020
Black points: 7,040
Disputed amount: €10,000
Safety Index 3.3 Very low
Our verdict Case closed

GoodWin Casino - Player’s struggling to complete KYC verification.

Resolved Submitted: 29 Sep 2020
Disputed amount: €900
Safety Index 6.6 Above average
Our verdict Unreasonable excuse

SELECT.bet Casino - Player's balance has been voided.

Unresolved Submitted: 28 Sep 2020
Black points: 4,665
Disputed amount: €10,000
Safety Index 1.2 Very low
Our verdict No reaction policy

Royal Planet Casino - Player's winnings have been reduced.

Unresolved Submitted: 28 Sep 2020
Black points: 15
Disputed amount: $269
Safety Index 5.2 Below average
Our verdict Case closed

BetterDice Casino - Player's struggling to withdraw.

Resolved Submitted: 28 Sep 2020
Disputed amount: €920
Safety Index 3.6 Low
Our verdict Unjustified complaint

AllReels Casino - Player’s account has been closed.

Closed Submitted: 28 Sep 2020
Disputed amount: €600
Safety Index 9.3 Very high
Our verdict Unjustified complaint

BondiBet Casino - Player’s account has been disabled.

Closed Submitted: 27 Sep 2020
Disputed amount: $100
Safety Index 5.6 Below average
Show more complaints (+10)
Showing 38,951 - 38,960 of 40,695 complaints
1...3,895 3,896 3,897...4,070
Go to pageof 4,070 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.